American Express is a global financial services company operating across banking, finance, and B2B payments. Its business includes consumer, business, and corporate credit cards; payment and merchant services; savings accounts, certificates of deposit, and personal loans; as well as rewards, travel programs, corporate payment solutions, financial education, security services, and cardmember and merchant support.
Tele Sales Consultant - American Express (Hybrid, Florida)
Acquire U.S. small-business customers for American Express through outbound telephone sales. Advise business owners on suitable products while developing and managing prospective-customer pipelines.
Description
- Develop trusted relationships with Business Card Members and match them with suitable American Express solutions
- Use American Express target lists to place outbound calls to business owners whose companies generate $500,000 to $4 million in annual revenue
- Conduct consultative phone conversations with owners and decision-makers to identify needs and recommend relevant American Express Business products
- Keep current on product and service details and explain features and value clearly to customers
- Manage the prospective-customer pipeline effectively from initial contact through progression
- Strengthen sales performance by improving rapport-building, needs discovery, objection handling, and closing techniques
- Follow Blue Box Values, GCS Sales Practices, standard operating procedures, and American Express Leadership Behaviors
- Promote and uphold compliance across US SME and GCS
Requirements
- High school graduation is required
- Prior inside-sales experience involving outbound calls is preferred
- Experience working in a cold-calling environment is advantageous
- A demonstrated history of building and sustaining business relationships is preferred
- Experience in a highly regulated sector is preferred
- Financial and business acumen are preferred
- Familiarity with different sales cycles and stages is preferred
- Ability to work across multiple digital platforms and web-based tools
- Strong active-listening ability and a consultative style in client conversations are preferred
- Excellent telephone communication skills, including adapting messages for audiences at different levels, are preferred
- Must be eligible to work for American Express in the United States; visa sponsorship will not be pursued for these positions
Benefits
- Competitive base pay
- Bonus incentive opportunities
- Retirement savings plan with a 6% company match
- Complimentary financial coaching and financial well-being resources
- Broad medical, dental, vision, life insurance, and disability coverage
- Flexible work arrangements that may be hybrid, onsite, or virtual based on the role and business needs
- More than 20 weeks of paid parental leave for every parent, including for pregnancy, adoption, or surrogacy
- Free access to global onsite wellness centers with nurses and doctors, where available
- Confidential counseling through the Healthy Minds program at no cost
- Professional development and training opportunities