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CHS Inc. is a farmer-owned global agribusiness cooperative serving producers, member cooperatives and customers across the agricultural and energy supply chains. Its operations span crop nutrients, crop protection, seed, agronomy, grain marketing and animal nutrition, alongside fuels, lubricants, propane, renewable fuels, pipelines and terminals. CHS also provides financial, risk-management and digital services through CHS Capital, CHS Hedging, MyCHS and CHS Connect, as well as logistics and transportation solutions that connect producers with markets. The company operates across agribusiness, food and beverage, logistics and manufacturing, using an integrated supply chain to support its owners and customers.
Technical Customer Support Representative - Drayton, ND
Provide onsite technical customer support for CHS, a farmer-owned agribusiness serving global agriculture. Manage customer portals, contracts, payments, disputes, and account inquiries.
Description
- Set up new customers and provide portal access
- Track setup progress, resolve delays, and ensure safety and compliance requirements are completed
- Process customer account updates, including bank account and address changes
- Explain CHS processes and help customers use digital tools
- Provide current bids and price-sheet quotes
- Apply contract policies by collecting signatures and following up on unfulfilled contracts and over-applied bushel designations
- Answer general questions about pricing, invoices, and ticket applications
- Support product delivery, order fulfillment, contract amendments and confirmations, and billing and payment balances
- Respond to questions about customer and settlement payments, prepay balances, invoice and payment or contract status, and document reprints
- Accept payments and explain payment application procedures
- Resolve disputes related to deliveries, invoices, contracts, pricing discrepancies, and product quality
- Answer questions about location wait times, payment destinations, and operating hours
- Assist with 1099 and patronage statement inquiries
- Verify sales-provided contract information for accuracy
- Create and amend contracts
- Maintain electronic documents
- Prepare and distribute reports to relevant stakeholders
- Monitor contract performance and form status to support compliance
- Complete other assigned duties
Requirements
- At least one year of customer service and technical support experience
- High school diploma or GED
- Strong written and verbal communication skills
- Proficiency with Microsoft Word, Excel, and PowerPoint
- Availability to work extended hours as business needs require
- Spanish reading, writing, and communication skills preferred
- Ability to sit, stand, bend, walk, and talk
- Selected candidates may need to complete pre-employment screenings, including drug, criminal, motor vehicle, physical requirements, and FMCSA Clearinghouse checks
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Wellness programs
- Life insurance
- Health and dependent care spending accounts
- Paid time off
- 401(k) plan
- Pension
- Profit sharing
- Short-term disability
- Long-term disability
- Tuition reimbursement
- Adoption assistance
- Position-dependent bonus, incentive, and commission opportunities
- Professional development opportunities including mentorship, coaching, networking, digital learning, leadership academy, and team development workshops
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