DaVita Kidney Care
DaVita Kidney Care
DaVita Kidney Care is a healthcare company focused on dialysis and related treatment for people living with kidney disease. Its kidney care approach brings together clinical services and support from healthcare professionals such as nurses, dietitians, social workers, and patient care technicians. The company’s work is centered on helping patients manage their care while building an inclusive workplace for a large, multidisciplinary healthcare team. DaVita also highlights opportunities for career development and a supportive employee culture.

Senior Revenue Team Lead, Collections – Tennessee Remote

Lead complex healthcare collections for DaVita, resolving account balances and insurance claims while supporting revenue-cycle performance. Train patient-account specialists, analyze metrics, and oversee quality reviews.

Description

  • Investigate and resolve complex collection balances in line with DaVita policies and federal and state billing requirements
  • Coach and support Specialist Patient Account teammates through ongoing guidance
  • Analyze weekly and monthly performance metrics to identify trends and priorities
  • Create, document, and execute action plans in partnership with management
  • Assess payer patterns and determine the underlying causes of billing and claim exceptions
  • Resolve collection issues or escalate them to help reduce bad debt
  • Interpret policies governing account and claim exceptions
  • Select and apply appropriate business responses when circumstances are unclear
  • Support teammates with questions and help address difficult payer matters
  • Train new teammates through individual and group instruction
  • Propose improvements to collection teams, tools, and operating procedures
  • Approve close reconciliations for primary, secondary, and tertiary insurance claims
  • Evaluate and approve account adjustments and claim appeals
  • Complete quality assurance reviews and deliver constructive feedback
  • Contribute to departmental initiatives while coordinating multiple projects
  • Keep current with ESRD and Medicare Secondary Payer laws and updates
  • Protect the confidentiality of patient, teammate, and company information
  • Participate in team meetings, conference calls, and training sessions
  • Take part in DaVita village and neighborhood initiatives

Requirements

  • High school diploma or equivalent is required
  • Two to four years of healthcare reimbursement and revenue-cycle experience is preferred
  • Intermediate working proficiency in Microsoft Excel, Word, and PowerPoint
  • Availability to work PST hours
  • Strong analytical and problem-solving capabilities
  • Ability to lead multiple projects, meet deadlines, and reprioritize as needed
  • Ability to collaborate effectively with employees at all organizational levels
  • Ability to safeguard confidential information under HIPAA regulations and DaVita policies
  • Reliable, regular, and punctual attendance
  • Willingness to work overtime when required
  • Less than 5% travel is required

Benefits

  • Medical, dental, and vision insurance coverage
  • 401(k) matching contributions
  • Paid time off
  • Option to cash out PTO
  • Family support resources
  • Employee Assistance Program counseling sessions
  • Access to Headspace
  • Backup care for children and older adults
  • Maternity and paternity leave
  • Professional development programs
  • On-demand virtual leadership and development courses through StarLearning
  • Less than 5% travel is required

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