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Fragomen is a global legal, consulting, and compliance firm specializing in immigration and workforce mobility. Its team of immigration attorneys, solicitors, and consultants supports employers and individuals with immigration programs, mobility planning, compliance, and related advisory needs. The firm also produces immigration research and alerts, shares regional insights, hosts events and webinars, and develops policy and compliance guidance through its Center for Strategy and Applied Insights. Technology initiatives and strategic partnerships further support digital identity, immigration compliance, and internationally mobile workforces.
Senior Manager, Client Services – Houston (Hybrid)
Lead Fragomen Nomadic’s US client services function, managing teams and strategic relationships. Oversee immigration, business travel, and cross-border compliance services across the Americas.
Description
- Lead the US Nomadic commercial team and provide senior operational oversight
- Manage US-based Client Services Managers directly
- Coach managers and build stronger leadership capabilities
- Advise on operational, client, and people matters, including escalations
- Assign responsibilities and resources across the US operation
- Foster collaboration between US staff and Nomadic colleagues in other regions
- Develop relationships with key US and global clients
- Manage strategic accounts and complex client matters
- Support retention through proactive engagement, service reviews, and emerging-needs analysis
- Find opportunities to expand client relationships and introduce additional Nomadic services
- Contribute to client pitches, demonstrations, RFPs, and commercial discussions
- Develop business opportunities across the United States and wider Americas
- Represent Fragomen Nomadic at industry events, conferences, and networking activities
- Contribute to regional strategy and business planning
- Track US operational performance, service quality, and client trends
- Identify ways to improve efficiency, consistency, and scalability
- Help implement global Nomadic initiatives across the Americas
- Act as a senior escalation point
- Connect operational delivery with commercial priorities and growth strategy
Requirements
- Substantial experience in global mobility, immigration, business travel, professional services, or a related discipline
- Track record of managing and developing teams, including experienced managers
- Strong client relationship management experience with senior stakeholders
- Commercial judgment and the ability to develop opportunities with current and prospective clients
- Experience contributing to business development, proposals, pitches, or strategic account growth
- Proven leadership, coaching, and stakeholder management skills
- Excellent written, verbal, and presentation abilities
- Ability to work effectively within a global matrix organization
- Proactive, commercially focused approach that balances service quality with growth goals
- Experience in business travel immigration, consular services, or cross-border compliance is especially valuable
- Successful completion of pre-employment screening
- Legal authorization to work in the position’s location
Benefits
- Employee benefits offering
- 401(k) plan
- Paid time off
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