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Kantar
Kantar
H1B Visa SponsorConsultingMarketingMedia
Kantar is a global data insights and consulting company that helps organizations make better decisions about consumers, brands, and markets. Its work combines research, analytics, technology products, and digital platforms across areas such as brand strategy, consumer behavior, creative effectiveness, and customer experience. Kantar supports organizations in sectors including automotive, consumer packaged goods, energy, financial services, media, retail, and technology, providing evidence-based guidance for growth, innovation, and stronger brand performance. With around 28,000 colleagues working across global markets, Kantar brings together expertise in marketing, consulting, and media to turn complex audience and market data into practical business insight.
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Senior Director, Client Service

Lead custom brand research, strategic client relationships, and $2.5M–$5M revenue portfolios at Kantar. The role combines research delivery, business growth, client leadership, and team management.

USUnited StatesCTConnecticutMAMassachusettsMIMichiganNYNew York
$142,700 – $167,500 / year
HybridFull-timeSeniorEnglish RequiredClient ServicesClient Services Representative
Spark

Description

  • Direct end-to-end custom research studies for strategic local and global clients
  • Apply study solutions to generate business insights while coordinating multiple project teams
  • Produce analyses focused on specific business issues
  • Strengthen client relationships through high-impact deliverables and meaningful engagement
  • Support business growth at Kantar
  • Oversee a revenue portfolio of $2.5M–$5M
  • Ensure Brand Performance work is delivered profitably
  • Support new business development to retain and expand the book of business
  • Independently scope and price engagements and prepare statements of work
  • Manage small and midsize accounts while overseeing complex, high-demand relationships
  • Resolve client questions and requests while managing expectations, deadlines, and status communication
  • Design research and uphold junior staff delivery quality from survey design and sampling specifications through final deliverables
  • Apply client service standards that strengthen satisfaction
  • Create insightful, narrative-driven reports
  • Present findings to clients and lead client meetings
  • Establish and manage independent client relationships
  • Supervise 1–2 direct reports while supporting utilization targets and Brand Performance objectives
  • Coach and provide feedback to account teams and direct reports
  • Support strategic initiatives including Blueprint, +1 and cross-sell strategy, and SPARK
  • Help advance Brand Performance team culture and organizational objectives

Requirements

  • At least 7 years managing high-volume quantitative research studies and proactively delivering agreed KPIs with clients
  • At least 1 year of people-management experience
  • Bachelor’s degree in marketing, social sciences, or a related field
  • A master’s degree is preferred
  • Demonstrated analytical ability and storytelling skills, including turning data into clear insights
  • A record of improving client outcomes and influencing client decisions
  • Excellent written and verbal communication with internal and external clients
  • Strong logical reasoning and problem-solving abilities
  • Demonstrated relationship-building skills that improve internal and external customer satisfaction
  • Curiosity, initiative, and comfort working through ambiguity

Benefits

  • Medical plans offering comprehensive and affordable coverage across a range of health services
  • Health Savings Account and flexible spending account options
  • Dental, vision, and additional benefits for varied healthcare needs
  • Wellness program
  • 401(k) plan with company match
  • Tuition reimbursement
  • Commuter benefits
  • Unlimited paid time off
  • Flexible working approach
  • Performance-based pay culture
  • Career development opportunities
  • Mental health and wellbeing support

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