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CCC Intelligent Solutions
CCC Intelligent Solutions
1,001 – 5,000 Employees
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CCC Intelligent Solutions is an established company featured on remote job platforms for professionals researching potential career opportunities. Review current listings to understand the roles, functions, and hiring needs associated with the organization.
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Senior Data Analyst, Customer Analytics – Insurance (Chicago Hybrid)

Use customer analytics to uncover retention, growth, and operational opportunities across CCC Intelligent Solutions’ insurance platform. Build dashboards, reporting, and predictive models that improve customer health, adoption, and business decisions.

USUnited StatesILIllinois
$84,724 – $120,000 / year
HybridFull-timeSeniorEnglish RequiredData Analyst
BigQueryPythonSQLTableau

Description

  • Analyze customer data to identify opportunities that improve retention, growth, and operations across CCC’s client base.
  • Monitor client trends, adoption opportunities, reporting gaps, and business risks.
  • Turn analytical findings into recommendations that strengthen retention, growth, and client outcomes.
  • Connect analytics to product adoption, expansion potential, operational efficiency, and client satisfaction.
  • Build and maintain BI dashboards and reports covering customer health, adoption, churn risk, and engagement.
  • Manage core dashboards and recurring analytics and reporting deliverables.
  • Deliver measurable improvements in reporting efficiency, insight quality, and adoption analytics.
  • Collaborate with Client Success leadership, Product, Sales, and Operations teams.
  • Use regression, clustering, and predictive modeling to forecast customer behavior.
  • Support data governance and ongoing data-quality monitoring.
  • Present complex analytical findings as clear stakeholder narratives.
  • Streamline processes and automate analytics workflows.

Requirements

  • At least five years of experience in analytics, business intelligence, or data analysis, ideally in Customer Success or customer-facing environments.
  • Advanced SQL proficiency.
  • Experience with Tableau, Power BI, Looker, or a comparable BI platform.
  • Strong statistical analysis skills, including regression, ANOVA, cluster analysis, and factor analysis.
  • Ability to use Python or R for data analysis and automation.
  • Exceptional written and verbal communication skills.
  • Bachelor’s degree in Data Science, Statistics, Mathematics, Computer Science, Economics, or a related discipline.
  • Insurance or insurtech experience is preferred.
  • Familiarity with modern data-stack technologies such as dbt, BigQuery, and Snowflake is preferred.
  • Exposure to predictive or prescriptive analytics and AI/ML-assisted analysis is preferred.
  • Experience developing customer health scores, churn models, or adoption analytics is preferred.
  • Familiarity with CRM platforms such as Salesforce is preferred.
  • AI literacy, including prompt engineering and knowledge of agentic AI frameworks, is preferred.
  • Intellectual curiosity, accountability, collaboration, adaptability, and business acumen.
  • Sound judgment, clear communication, and the ability to translate analysis for stakeholders.

Benefits

  • Eligibility for bonus and/or commission.
  • 401(k) matching.
  • Paid time off.
  • Annual incentive plan performance bonus.
  • Comprehensive health insurance.
  • Adoption assistance.
  • Tuition reimbursement.
  • Wellness programs.
  • Stock purchase plan options.
  • Employee resource groups.

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