ACI Worldwide develops real-time payments software for banks, billers, and merchants. Its technology supports payment orchestration, helps organizations modernize payment infrastructure, and is designed to improve the security and efficiency of digital commerce. The company operates in the eCommerce sector and brings decades of experience in payments technology to organizations managing evolving payment needs across global and local markets.
Senior Cost and Strategic Processing Relationship Manager at ACI Worldwide - Hybrid United States
Lead strategic payment-processing partnerships for ACI Worldwide, covering card networks, processors, gateways, and payment providers. Manage negotiations, risk, compliance, escalations, and operational performance.
Description
- Manage strategic relationships supporting ACI’s payment-processing and card-network operations
- Oversee partnerships with card networks, processors, gateway providers, disbursement providers, and alternative payment providers
- Maintain operational performance against contractual and service-level obligations
- Coordinate internal and external stakeholders to resolve partner escalations
- Negotiate complex agreements, renewals, and service-level commitments
- Provide expertise on card processing, operations, contracts, technology, relationships, and integrations
- Coordinate responses to partner audits, transaction-volume reviews, attestations, and due-diligence requests
- Lead strategic partner reviews and track performance, risk, and contractual compliance
- Assess new partner products and capabilities for viability, readiness, alignment, and organizational value
- Work with Product Management and cross-functional teams to define business needs and integration requirements
- Support implementation, operational efficiency, and risk reduction initiatives
- Follow corporate policies, ACI’s Code of Business Conduct and Ethics, and Risk Management requirements
- Perform additional duties as assigned
Requirements
- In-depth knowledge of card processing, including transaction lifecycles, processing economics, technology, participant responsibilities, and regulatory requirements
- Proven success negotiating complex contracts, renewals, and service-level agreements
- Experience managing complex partner relationships, enforcing commitments, and resolving escalations promptly
- Sound business judgment when applying regulatory, legal, contractual, and partner requirements to practical and hypothetical situations
- Strong written and verbal communication skills
- Advanced analytical and problem-solving abilities, including root-cause analysis, option assessment, and actionable recommendations
- Exceptional organization and attention to detail, with the ability to manage competing priorities, preserve data integrity, and meet deadlines
- Ability to exercise independent judgment and make well-informed business decisions
- Collaborative and self-directed working style with strong relationship-building skills
- Advanced Microsoft Excel proficiency and working knowledge of Microsoft Word and PowerPoint
- Current authorization to work full-time in the United States
- This position does not provide employment visa or work permit sponsorship
- Bachelor’s degree in a related field or equivalent professional experience preferred
- 8–12 years of relevant professional experience preferred
Benefits
- Opportunities for professional growth and career development
- Competitive compensation and benefits package
- Innovative, collaborative work environment