Aviva is a major insurance, wealth, and retirement company serving customers across the UK, Canada, and Ireland. Its work spans insurance coverage, investment products, and retirement planning designed to help people manage financial uncertainty at different stages of life. As a large financial services employer, Aviva brings together teams across insurance, fintech, and wealth, while also focusing on sustainability, inclusion, and positive social impact in the communities it serves.
Senior Casualty Claims Specialist, Aviva Business Insurance (Hybrid)
Manage complex Auto BI and Commercial General Liability casualty claims for Aviva Canada, from investigation through settlement. The role covers litigation strategy, coverage interpretation, reserves, vendor coordination, and customer outcomes.
Description
- Communicate claim matters effectively with customers and stakeholders to support the ABI value proposition
- Deliver high-quality service to clients and business partners
- Investigate, assess, and resolve Auto BI and Commercial General Liability casualty claims
- Manage pre-litigation, litigation, and out-of-province claim files
- Work with defense counsel to develop litigation strategies and achieve timely, efficient resolutions
- Address claim-related matters directly with key clients and brokers
- Interpret and validate coverage using applicable case law and policy wording
- Set accurate file reserves promptly in line with company protocols
- Manage expenses through proactive claims administration
- Assess reports from Third Party Adjusters and other external providers
- Direct vendors and TPAs while ensuring adherence to company policies and procedures
- Maintain strong technical and strategic oversight of assigned claims
- Advance customer experience, claims processes, and financial results
- Keep financial records accurate in Aviva systems
- Develop an informed understanding of insured businesses and operating models
- Recognize and report suspected fraud and financial irregularities
Requirements
- At least five years of prior claims experience
- At least two years of commercial claims experience
- Strong knowledge of casualty and personal lines insurance
- CIP industry designation preferred
- University degree, college diploma, or equivalent technical experience in casualty claims
- Technical proficiency in commercial insurance
- Proven experience working with clients
- Excellent verbal and written communication skills
- Strong judgment, decision-making, and problem-solving skills
- Ability to manage a high-volume workload while prioritizing competing demands
- Collaborative approach and commitment to supporting colleagues and shared objectives
- Atlantic adjuster licensing, or the ability to obtain it, is an asset
Benefits
- Eligibility for an annual bonus
- Retirement savings program
- Share plan
- Health benefits
- Personal wellness support
- Volunteer opportunities
- Flexible hybrid work model
- Career development opportunities
- Support for professional development and education
- Competitive vacation package
- Option to purchase five additional days off annually
- Employee-led programs supporting gender, LGBTQ+, origins, diversity, and inclusion
- Corporate wellness programs for physical and mental health
- Accommodation support throughout hiring and employment