LogoFresh Jobs Ahead
Xcel Energy
Xcel Energy
H1B Visa SponsorEnergyRetailUtility
Xcel Energy is an energy and utilities company working with communities, customers, and business partners to support a reliable, affordable transition toward cleaner energy. Its customer-focused services include billing resources, energy-use tracking, and safety information, while its careers span the company’s work across energy, utilities, and related retail operations.
LinkedIn
Company Jobs

Senior Business Functional Consultant, Customer Data Analytics

Advise Xcel Energy teams on customer data and reporting across utility business processes. Validate metrics, reports, and data products to support governed, self-service analytics.

USUnited StatesCOColoradoMNMinnesotaTXTexasWIWisconsin
$84,900 – $120,567 / year
HybridFull-timeSeniorEnglish RequiredData Analyst
CloudOracleSQL

Description

  • Advise Customer business teams through advanced analysis of customer, billing, finance, and usage data across business processes.
  • Lead analysis to rationalize legacy customer reports, assessing their usage, audiences, and business criticality.
  • Define and validate KPIs and metric logic with business owners, and document definitions for governance approval.
  • Check rebuilt reports and data products against legacy outputs and approved definitions before business acceptance.
  • Investigate, explain, and resolve data or reporting variances.
  • Co-lead functional business testing of reports during integrated test cycles and mock conversions.
  • Work with the training team to develop guidance for report users.
  • Answer ad hoc analytical questions across Customer business areas and promote consistent use of customer metrics.
  • Refer data quality issues found during analysis to the Data Quality Lead and data stewards.
  • Set functional performance measures, reporting needs, and post-launch success criteria for customer data products.
  • Evaluate upstream and downstream effects of changes to metrics and data.
  • Coordinate readiness activities to support adoption of trusted customer data.
  • Partner with the Customer Data Product Owner across business and IT teams.
  • After launch, continue building customer analytics capabilities toward a data product-based, self-service environment.

Requirements

  • Bachelor’s degree in business or a related field, or an equivalent combination of training and relevant experience.
  • Strong knowledge of utility processes and performance drivers.
  • Excellent communication, critical thinking, and problem-solving skills.
  • At least five years of experience in operations, business process improvement, or service delivery.
  • Experience with utility customer, billing, usage, or call center data.
  • Experience validating reports or data during a system conversion.
  • Exposure to SAP S/4HANA or SAP Analytics Cloud.
  • Experience with Oracle SQL.
  • Experience documenting business glossary terms or metric definitions.
  • Existing working relationships with Xcel Energy Customer Care, Billing, or Credit & Collections teams.

Benefits

  • Annual incentive program.
  • Medical and pharmacy plan.
  • Dental coverage.
  • Vision coverage.
  • Life insurance.
  • Dependent care flexible spending account.
  • Health care flexible spending account.
  • Health Savings Account (HSA) for those enrolled in an eligible health plan.
  • Limited-purpose flexible spending account for those enrolled in an eligible health plan and HSA.
  • Transportation reimbursement account.
  • Short-term disability coverage.
  • Long-term disability coverage.
  • Employee Assistance Program (EAP).
  • Fitness center reimbursement for those enrolled in an eligible health plan.
  • Tuition reimbursement.
  • Transit programs.
  • Employee recognition program.
  • Pension.
  • 401(k) plan.
  • Paid time off (PTO).
  • Paid holidays.
  • Volunteer paid time off (VPTO).
  • Parental leave.
  • Hybrid work model designed to support collaboration and flexibility.
  • Opportunities to develop and broaden skills.
  • Rewards, recognition, and support.

Related Jobs

U.S. Bank

Reporting and Analytics Analyst

U.S. Bank
ConsultingInsuranceLogistics
USUnited StatesAZArizonaCACaliforniaCOColoradoILIllinoisKYKentuckyMAMassachusettsMNMinnesotaMOMissouriNYNew YorkNCNorth CarolinaOHOhioOROregonPAPennsylvaniaTXTexasWIWisconsin
$119,765 – $140,900 / year
HybridFull-timeMiddleSeniorEnglish RequiredData Analyst
AzureCloudETLPythonSQLTableau

Modernize U.S. Bank’s reporting and analytics across Salesforce, Tableau, Snowflake, and Databricks. Build cloud data solutions and deliver actionable insights for banking teams.

Open