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Equiniti
Equiniti
5,001 – 10,000 Employees
Skilled Worker Visa SponsorB2BEnterpriseFinance
Equiniti is a finance and enterprise services company supporting shareholders, pension members, employees, investors, and organizations across the UK, US, and international markets. Its work spans share registration, investor relations, employee benefits, retirement and pension administration, customer management, global payments, governance, client portals, and data solutions. Equiniti combines technology with operational expertise to help manage complex financial and administrative processes, serving more than 40 million shareholders, members, and customers worldwide, including organizations connected with the S&P and FTSE 100.
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Remote Pensions Administrator at Equiniti

Administer pension services for EQ Retirement Solutions, supporting customer enquiries, reporting, regulatory compliance, and process improvement across a range of pension clients. This full-time remote role is based in the United Kingdom.

GBUnited KingdomRemoteFull-timeMiddleSeniorEnglish RequiredAdministration

Description

  • Deliver accurate customer administration within agreed service levels.
  • Meet customer needs and deadlines.
  • Follow departmental policies and procedures.
  • Handle telephone and written customer enquiries.
  • Prepare tailored correspondence for non-standard enquiries.
  • Compile and analyse data, then produce regular reports.
  • Serve as a subject matter expert and support projects and ad hoc work assigned by the Team Leader.
  • Maintain compliance with FCA regulations and Treating Customers Fairly principles.
  • Identify and implement improvements that increase throughput and customer service quality.
  • Coach and train colleagues during day-to-day work.
  • Work independently and escalate issues when appropriate.
  • Support internal and external audits as required.

Requirements

  • Clear and effective communication skills.
  • Strong commitment to providing exceptional customer service.
  • High attention to detail and the ability to follow established processes and procedures.
  • Ability to build positive, productive working relationships.
  • Computer literacy and willingness to learn multiple systems.
  • Strong numerical and written literacy skills.
  • Previous experience in a Life and Pensions environment.
  • Successful completion of pre-employment screening checks is required.
  • Willingness to pursue job-relevant professional qualifications within the agreed timeframe.

Benefits

  • Equiniti Pension Plan with employer matching of pension contributions up to 10%.
  • Employee Assistance Programme offering counselling, legal, and wellbeing support for colleagues and their households.
  • Life assurance worth four times salary, with the option to purchase enhanced cover.
  • Employee discounts and cashback at high street retailers through the EQ Wins Platform.
  • Flexible benefits plan covering options such as gadgets, travel insurance, will writing, and holiday trading.
  • Typically 29 days of annual leave plus bank holidays.
  • Two paid volunteer days for a charity of your choice.
  • Equiniti ICON award vouchers for colleagues who go above and beyond.
  • LinkedIn Learning investment for all colleagues.

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