Staffing For Doctors is a U.S.-based healthcare staffing company that connects medical practices with HIPAA-trained, specialty-matched virtual medical assistants and clinical support professionals. Its remote teams support practices with scheduling, EHR documentation, charting, prior authorizations, patient communication, and other administrative and clinical workflows across a range of specialties. The company focuses on compliance, secure data handling, and structured onboarding, serving practices through its staffing, portal, and customer support processes.
Remote Patient Care Coordinator and Virtual Assistant, Mental Health
Support an outpatient family mental health practice by coordinating patient communications and care administration. The role includes prior authorizations, Quest lab coordination, Charm EHR, and Headway billing workflows.
Description
- Act as the main contact for patients and families seeking outpatient mental health care
- Handle about 10 calls each day, covering scheduling, patient inquiries, and general intake questions
- Review, triage, and clear the practice’s central email inbox each day
- Submit, track, and complete one to two insurance prior authorizations daily
- Coordinate lab orders, requisitions, and diagnostic results with Quest Diagnostics
- Manage administrative communication among providers, pharmacies, external labs, and patients
- Maintain patient charts, scheduling calendars, intake paperwork, and clinical administrative records in Charm EHR
- Work with the Headway billing team on patient billing details, insurance profile updates, and claims administration
- Keep records accurate and follow up proactively on operational checklists
- Support the lead provider and per diem clinician serving a panel of more than 300 patients
Requirements
- Practical experience using Charm EHR or a similar behavioral health or outpatient EMR system
- Familiarity with Headway billing processes
- Experience submitting and tracking insurance prior authorizations for outpatient medications or clinical care
- Experience ordering and tracking diagnostic labs through Quest Diagnostics or a comparable lab network
- Excellent spoken and written English communication
- An empathetic, patient manner appropriate for mental health care
- Strong organizational skills and the ability to manage ongoing administrative work independently
- Female virtual staff preferred