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Pitney Bowes is a technology company operating across logistics, consulting, and marketing. Its products and services include SaaS shipping solutions, mailing technology, and financial services that help small businesses, large enterprises, and government organizations manage the movement of mail and parcels. The company brings together software, engineering, client services, finance, and warehouse operations to support digital commerce and simplify complex mailing and shipping processes.
Remote Collections Account Specialist - Pitney Bowes
Remote, full-time role managing collections, billing corrections, reconciliations, and account maintenance for Pitney Bowes SendTech clients in the United States.
Description
- Ensure accurate and timely billing and collections support for high-value SendTech clients
- Address client needs through internal and external process partners to support satisfaction
- Resolve assigned transactions and client issues involving delinquent balances
- Collect overdue balances across multiple business lines
- Correct billing discrepancies while preserving account accuracy in relevant systems
- Clean and update accounts through payment application, reconciliation, purchase order and cost center changes, billing consolidation, invoice correction, inventory updates, and quote preparation
- Coordinate with invoicing, account maintenance, collections, and sales support teams
- Handle client questions and service requests
- Build effective working relationships across Pitney Bowes business units
- Plan and complete daily work within required timeframes
- Perform additional assigned responsibilities
Requirements
- At least two years of client service experience
- Previous collections, account management, or billing reconciliation experience is preferred
- Demonstrated time-management skills
- Excellent professional written and verbal communication
- Ability to work independently, prioritize scheduled daily tasks, and contribute effectively within a team
- Strong organizational abilities
- Advanced Microsoft Office Suite experience is preferred
- Strong interpersonal skills and the ability to collaborate with others
- Careful attention to detail
- Excellent analytical and problem-solving abilities
- Credit review is part of the background screening
- Availability for a scheduled 8.5-hour Monday through Friday daytime shift between 7:00 a.m. and 9:00 p.m. CST
- Ability to work remotely with suitable accommodations for a client-facing environment
Benefits
- Career growth and development opportunities
- An inclusive workplace that values diverse perspectives and ideas
- Challenging, distinctive opportunities to contribute to an organization undergoing transformation
- Comprehensive global benefits through PB Benefits and Wellbeing Programs
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