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DSV - Global Transport and Logistics
DSV - Global Transport and Logistics
AutomotiveConsultingHealthcare
DSV - Global Transport and Logistics is a global freight forwarding and logistics company that helps businesses move, store and manage goods across air, sea, road and rail networks. Its services include contract logistics, warehousing and supply-chain support, complemented by digital tools such as myDSV, shipment tracking and API or EDI connectivity for booking and visibility. DSV serves sectors including automotive, healthcare, aerospace and consumer goods, with a broad international network focused on operational efficiency, innovation and more sustainable logistics.
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Operations Specialist - DSV, Tianjin

Manage freight forwarding operations in Tianjin, including shipment bookings, documentation, invoicing, and customer claims. Support DSV’s transport and logistics services through customer coordination and process compliance.

CNChinaOn-siteFull-timeMiddleSeniorEnglish RequiredOperations

Description

  • Deliver efficient, high-quality customer service.
  • Monitor daily business activities to maintain compliance with regional guidelines and company policies and procedures.
  • Apply local SOPs when coordinating with shippers and consignees.
  • Provide charge quotations when required.
  • Respond to customer inquiries by phone, email, and in person.
  • Review and verify documents against DSV standards and customer requirements.
  • Implement approved process and system improvements.
  • Book shipments in line with SOPs and approved quotations.
  • Escalate irregularities and operational issues to supervisors.
  • Provide feedback on subcontractor service quality and standards.
  • Manage customer inquiries, complaints, and claims follow-up.
  • Verify credit terms and status while coordinating with relevant departments.
  • Share claim details and status updates with customers.
  • Compile customer statistics and operational reports.
  • Prepare waybills, warehouse advice, trucking orders, invoices, and other requested documents.
  • Issue, verify, and post incoming invoices and complete job costing.
  • Maintain Track and Trace updates and send shipping advice to overseas stations.
  • Take on additional assigned duties and provide team cover when needed.

Requirements

  • No specific educational credential or prior experience requirement is stated.
  • Ability to follow local SOPs, regional guidelines, and company policies and procedures.
  • Ability to review documents carefully and maintain compliance with DSV standards and customer requirements.
  • Ability to manage customer inquiries by phone, email, and in person.
  • Ability to prepare statistics, reports, quotations, invoices, waybills, warehouse advice, trucking orders, and other requested documents.
  • Ability to process, verify, and post invoices and complete job costing.
  • Ability to update Track and Trace systems and send shipping advice to overseas stations.

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