CoinsPaid
CoinsPaid
201 – 500 Employees
CryptoeCommerceFintech
CoinsPaid is an Estonia-based crypto payment provider serving businesses across the crypto, fintech, and eCommerce sectors. Its platform brings together a cryptocurrency payment gateway, business wallet, and over-the-counter trading desk, helping companies accept and manage digital-asset transactions. The company focuses on secure blockchain-based processing, efficient transaction costs, and broader access to crypto payments for businesses operating in a global market.

Operational Account Manager - Europe (Remote)

Manage B2B crypto-payment accounts for CryptoProcessing, a stablecoin payment provider, by supporting clients, growing accounts, managing targets and contracts, and delivering strong service.

Description

  • Support assigned clients with routine day-to-day account queries
  • Achieve client volume and revenue goals through responsive service and proactive growth opportunities
  • Manage, improve, and negotiate client contracts and commercial terms
  • Forecast, track, deliver, and report on account performance targets
  • Develop effective working relationships with internal teams and stakeholders
  • Coordinate virtual and in-person meetings with clients
  • Communicate the product’s benefits and commercial value to clients
  • Maintain accurate records across the CRM, email, Confluence, and other internal systems
  • Attend industry expos, conferences, and networking events when required
  • Take on additional responsibilities as assigned by the company

Requirements

  • At least two years of B2B account management experience in fintech, crypto, or another online business
  • A service-oriented, self-directed approach with the ability to work independently
  • Ability to balance empathy and client support with commercial outcomes
  • Comfort working in a fast-moving startup focused on speed and practical problem-solving
  • Highly organized and effective time management
  • Strong contract and commercial negotiation skills
  • Genuine interest in crypto and modern payment solutions
  • Energetic, positive, and constructive attitude
  • Excellent problem-solving ability
  • Strong organization, reporting, and attention to detail
  • Experience with Salesforce, Jira, Confluence, Intercom, and Tableau
  • Fluent written and spoken English and Russian

Benefits

  • Monthly Benefit Bar allowance of up to €230 for sports, mental health, coworking, home office, or eligible medical expenses
  • Fully remote work from almost anywhere
  • Optional office access and relocation assistance
  • Flexible, asynchronous-friendly working environment
  • Funding for courses, certifications, and professional development
  • Support for language learning
  • Opportunities for cross-team learning and knowledge sharing
  • Medical insurance or location-dependent reimbursement
  • Access to mental health resources
  • Financial assistance for significant life events
  • Company merchandise shop with a rewards program
  • Team offsites and company events

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