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Support and operate customer LAN/WLAN networks for German IT services provider DATAGROUP. Configure Cisco environments, resolve network faults, and provide second-level support.
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Operational Account Manager - Europe (Remote)
Manage B2B crypto-payment accounts for CryptoProcessing, a stablecoin payment provider, by supporting clients, growing accounts, managing targets and contracts, and delivering strong service.
विवरण
- Support assigned clients with routine day-to-day account queries
- Achieve client volume and revenue goals through responsive service and proactive growth opportunities
- Manage, improve, and negotiate client contracts and commercial terms
- Forecast, track, deliver, and report on account performance targets
- Develop effective working relationships with internal teams and stakeholders
- Coordinate virtual and in-person meetings with clients
- Communicate the product’s benefits and commercial value to clients
- Maintain accurate records across the CRM, email, Confluence, and other internal systems
- Attend industry expos, conferences, and networking events when required
- Take on additional responsibilities as assigned by the company
आवश्यकताएँ
- At least two years of B2B account management experience in fintech, crypto, or another online business
- A service-oriented, self-directed approach with the ability to work independently
- Ability to balance empathy and client support with commercial outcomes
- Comfort working in a fast-moving startup focused on speed and practical problem-solving
- Highly organized and effective time management
- Strong contract and commercial negotiation skills
- Genuine interest in crypto and modern payment solutions
- Energetic, positive, and constructive attitude
- Excellent problem-solving ability
- Strong organization, reporting, and attention to detail
- Experience with Salesforce, Jira, Confluence, Intercom, and Tableau
- Fluent written and spoken English and Russian
लाभ
- Monthly Benefit Bar allowance of up to €230 for sports, mental health, coworking, home office, or eligible medical expenses
- Fully remote work from almost anywhere
- Optional office access and relocation assistance
- Flexible, asynchronous-friendly working environment
- Funding for courses, certifications, and professional development
- Support for language learning
- Opportunities for cross-team learning and knowledge sharing
- Medical insurance or location-dependent reimbursement
- Access to mental health resources
- Financial assistance for significant life events
- Company merchandise shop with a rewards program
- Team offsites and company events
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