Wolters Kluwer develops professional information, software, and services for people working in healthcare, law, accounting, tax, finance, audit, risk, compliance, and regulatory fields. Its products help clinicians, nurses, and business and legal professionals organize complex work, make informed decisions, and address demanding challenges. Operating across more than 180 countries with a workforce of over 21,000 employees, Wolters Kluwer brings together expertise in healthcare, legal services, and consulting-related domains. Its careers organization supports opportunities for professionals interested in building tools and information resources used across these sectors.
Lead CX/UX Designer at Wolters Kluwer (Hybrid, Coppell, TX)
Lead end-to-end research and design across connected tax and accounting software workflows. Partner with product and engineering teams to improve customer experiences through evidence-led design.
Description
- Lead research and design for complex product areas and connected workflows.
- Conduct customer research to uncover unmet needs, test assumptions, and frame problems.
- Own research while drawing on UX research specialists when needed.
- Set priorities with Product and Engineering based on customer evidence, business goals, and technical constraints.
- Create concepts and testable prototypes to explore future experiences and guide roadmap decisions.
- Translate selected concepts into detailed interaction and visual designs.
- Work with Engineering through implementation and address gaps in the user experience.
- Apply AI and code-based tools to speed up research and prototyping, validate outputs, and demonstrate responsible use.
- Refine design patterns and collaborate with Principal designers on shared standards and broader experience direction.
- Set and monitor success measures using product usage data and customer feedback.
- Mentor UX colleagues, facilitate critiques, and align stakeholders with evidence-based recommendations.
Requirements
- A track record of independently leading research and design for complex products, with a portfolio linking problem framing and design choices to measurable outcomes.
- Strong ability to plan and conduct interviews, observe workflows, and run usability studies.
- Skill in choosing research methods, synthesizing findings, and assessing the limits of available evidence.
- Deep knowledge of information architecture, complex workflows, and detailed interface design.
- Experience creating realistic interactive prototypes with UX, AI, and code-based tools.
- Sound judgment in selecting prototyping methods and verifying results.
- Ability to clarify ambiguous needs and influence priorities with Product and Engineering.
- Experience improving reusable design patterns and applying accessibility standards.
- Ability to align stakeholders, navigate tradeoffs, and coach designers.
- Experience setting success measures and evaluating post-release results with research and product data.
- Legal authorization to work in the United States without employer sponsorship, now or in the future.
Benefits
- Medical, dental, and vision plans
- 401(k) plan
- FSA/HSA
- Commuter benefits
- Tuition assistance
- Vacation and sick time
- Paid parental leave
- Bonus eligibility