S
ShippyPro
51 – 200 Employees
eCommerceLogisticsSaaS
ShippyPro develops shipping management software for e-commerce and retail businesses. Its platform brings multi-carrier operations into one place, helping teams create labels, compare rates, track deliveries, manage returns, and automate fulfillment workflows across more than 190 carriers and 160 countries. The company also provides RESTful APIs, integrations with ERP, WMS, OMS, and e-commerce systems, plus analytics and financial intelligence tools. ShippyPro supports enterprise shipping operations with onboarding and security features including SOC 2 Type II and GDPR compliance, while its distributed team works on software designed to improve delivery experiences and control shipping costs at scale.

Key Account Manager, Italy & Europe (Hybrid) — ShippyPro

Lead strategic account growth for ShippyPro’s shipping and fulfillment platform across Italy and Europe. Own upselling, cross-selling, renewals, partnerships, and long-term expansion with enterprise customers.

Description

  • Own and grow a portfolio of strategic customer accounts.
  • Find upsell, cross-sell, and expansion opportunities across new markets and B2B and B2C channels.
  • Build trusted relationships with operations, logistics, finance, and C-level stakeholders.
  • Partner with Customer Success to uncover and develop customer growth opportunities.
  • Lead negotiations for contract renewals and account expansions.
  • Serve as the primary contact for partnership development and growth.
  • Represent ShippyPro through customer visits, industry events, and trade shows.
  • Share actionable market intelligence with internal teams.
  • Help strengthen ShippyPro’s growth and market presence in Italy and Europe.
  • Ensure customers achieve maximum value from the platform.

Requirements

  • At least five years of experience in account management, key account management, or B2B field sales.
  • Demonstrated success expanding customer accounts and driving upsell revenue.
  • Skilled at developing long-term relationships with senior and C-level stakeholders.
  • Strategic approach to account growth and commercial planning.
  • Strong negotiation capabilities and commercial judgment.
  • Ready to travel and work regularly in the field.
  • Independent, accountable, and focused on measurable results.
  • Fluent in Italian.
  • Professional proficiency in English.

Benefits

  • Bonus opportunity of at least 40%.
  • Annual budget for learning and AI tools.
  • Defined career progression and structured objectives.
  • Ongoing feedback through a continuous review system.
  • Meal vouchers for remote or onsite work.
  • Flexible policy without clock-in or clock-out requirements.
  • One-time allowance for home-office setup.
  • Company welfare benefits.
  • Mental healthcare support.
  • Company-funded travel to headquarters for meetups.

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