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TOPMIND
TOPMIND
501 – 1,000 Employees
Artificial IntelligenceConsultingLogistics
TOPMIND is a technology services and consulting company founded in 1994, with more than two decades of experience supporting digital transformation across Brazil, Latin America, and the United States. Its work spans IT outsourcing, business intelligence, analytics, machine learning, big data, chatbots, artificial intelligence, robotic process automation, telecommunications, asset management, and workspace automation. TOPMIND also develops training programs, innovation labs, and change initiatives that help organizations build internal capabilities and adopt new technologies.
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Junior Business Analyst, PFME and Brand Planning - Remote

Support PFME and Brand Planning applications for North American marketing operations through functional support, testing, access coordination, documentation, and user training.

BRBrazilMXMexicoRemoteFull-timeJuniorNo degree requiredEnglish RequiredPortuguese RequiredBusiness Analyst

Description

  • Support Brand Planning processes, marketing investments, WBS-based budget management, approval workflows, financial planning, and period-end closing.
  • Document and maintain business processes.
  • Identify opportunities to improve processes and operational efficiency.
  • Help prepare the business for new features and system releases.
  • Support Brand Planning projects and business transformation initiatives.
  • Prepare, coordinate, and conduct testing activities under senior team guidance.
  • Create test data, track defects, follow up with users, and support validation activities.
  • Coordinate business users throughout testing cycles and deployments.
  • Monitor project actions, risks, and dependencies.
  • Assist with go-live and hypercare activities.
  • Support user onboarding for PFME and related applications.
  • Coordinate access requests and role assignments.
  • Maintain role templates and access governance procedures.
  • Collaborate with Market Role Coordinators on access changes.
  • Create and maintain user guides, training materials, and process documentation.
  • Support onboarding, knowledge transfer, and end-user training.
  • Maintain documentation repositories and standard operating procedures.
  • Encourage knowledge sharing and ongoing learning.

Requirements

  • 1 to 3 years of experience as a Business Analyst, Functional Analyst, Application Analyst, or in a comparable position.
  • Experience with SAP SD, SAP CRM, or similar commercial planning applications.
  • Background supporting business users, documenting requirements, and coordinating operational work.
  • Experience using ticket management platforms and practical knowledge of ITIL service management, including incident, request, problem, change, and defect management.
  • Strong analytical, organizational, and problem-solving abilities.
  • Ability to coordinate work across multiple stakeholders and teams.
  • Strong written and verbal English communication skills are required.
  • Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Teams.
  • Experience with planning, budgeting, marketing, sales, or finance business processes is preferred.
  • Experience supporting testing activities and business users is preferred.
  • Familiarity with user access management is preferred.
  • Consumer Packaged Goods (CPG) industry experience is preferred.
  • Experience working with global or regional teams is preferred.
  • Confidence participating in meetings, creating documentation, and communicating with regional and global stakeholders is preferred.
  • Basic knowledge of project delivery and change management practices is preferred.

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