Kyndryl
Kyndryl
Kyndryl is an IT infrastructure services company that helps enterprise organizations design, operate, and modernize complex technology environments. Its work spans consulting, cloud services, cybersecurity, data and AI, and digital workplace transformation, supporting organizations in industries including automotive, healthcare, banking, and logistics. Kyndryl combines infrastructure expertise with technology partnerships to address mission-critical systems, reduce operational complexity, and help businesses adapt to changing technology needs.

Japanese Language Specialist – Onsite in India

Support Kyndryl clients by managing systems, service tickets, security compliance, and Japanese-language collaboration. Contribute to technology modernization and client service delivery in India.

Description

  • Resolve complex platform and service issues while anticipating potential problems
  • Contribute to technology adoption and modernization initiatives for major clients
  • Maintain and manage client systems data
  • Deliver daily operational support and uphold security compliance
  • Coordinate assignment queues and collaborate directly with technicians
  • Prioritize service tickets and provide effective client solutions
  • Advise clients on modernization opportunities
  • Spot potential opportunities for new business
  • Build productive relationships with teams and stakeholders
  • Work with diverse colleagues across multiple client industries

Requirements

  • Five or more years of experience in a comparable role, ideally within an IT or technical environment
  • Professional fluency in written and spoken Japanese at JLPT N2 level or higher, plus English
  • Strong communication and interpersonal abilities, including explaining technical concepts to non-technical audiences
  • Capacity to work independently while handling competing tasks and deadlines
  • Practical experience with IT service management platforms such as ServiceNow or Jira
  • Experience supporting Japanese clients or working in multicultural teams is preferred
  • A growth-oriented mindset with dedication to ongoing personal and professional development
  • A consistent focus on customer needs and service quality

Benefits

  • A flexible workplace with a supportive culture
  • Be Well programs supporting financial, mental, physical, and social well-being
  • Individual development objectives supported by ongoing feedback
  • Opportunities to learn current and emerging technologies
  • Certification programs covering Microsoft, Google, and Amazon technologies
  • Coaching and practical, hands-on learning experiences
  • Career planning resources and professional development assistance
  • Employee referral program

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