C.A. Fortune is a sales brokerage and marketing consultancy serving consumer brands, with particular experience in food and beverage. The company helps products reach retail decision-makers through sales support, retail insights, e-commerce strategy, and creative marketing. Its work combines market understanding with hands-on commercial execution to strengthen brand visibility, improve retail placement, and support growth as consumer and retail conditions evolve.
IT Support Specialist, Chicago Hybrid
Provide IT support across Microsoft 365, end-user devices, infrastructure, and foundational cybersecurity. Help C.A. Fortune’s teams work securely and effectively in a hybrid environment.
United States
Illinois$65,000 – $70,000 / year
HybridFull-timeJuniorMiddleNo degree requiredEnglish RequiredIT SupportDescription
- Learn and apply the IT team’s processes and procedures.
- Build working knowledge of cloud and on-premises infrastructure.
- Support local, remote, and hybrid employees with end-user technology.
- Deliver first-line hardware support, including software installation, troubleshooting, diagnosis, and user training.
- Conduct remote troubleshooting using diagnostic methods and targeted questions.
- Triage incidents, resolve them when possible, and escalate them to the appropriate resource when needed.
- Provide daily and weekly manager updates on projects, new-user setups, and unresolved issues.
- Monitor and maintain network and cloud infrastructure, including Microsoft 365 and Entra ID/Active Directory.
- Administer and support Exchange Online, SharePoint Online, Teams, OneDrive, and the broader Microsoft 365 environment.
- Support the management of an MDM platform for company-issued iOS, Android, and Windows devices.
- Provide technical support for Windows and Mac/Apple hardware.
- Create and lead training sessions on emerging technologies, including AI tools.
- Monitor systems proactively and identify issues before they affect end users.
- Support core cybersecurity measures such as endpoint protection, phishing awareness, and patch management.
- Manage desktop, laptop, tablet, and phone setup for new hires and teardown during offboarding.
- Track emerging technologies, assess potential solutions, and support pilot implementations.
Requirements
- At least two years of experience in IT field support.
- Strong written and verbal communication skills.
- Ability to manage multiple priorities in a fast-moving, changing environment.
- Proficiency supporting the full Microsoft 365 suite.
- Ability to train and guide users with different levels of technical expertise.
- Strong documentation abilities covering procedures, network details, and asset records.
- Experience with Android, iOS, and Windows mobile devices; MDM experience is a plus.
- Experience providing Windows desktop support.
- Experience supporting Mac and Apple devices.
- Experience with Active Directory/Entra ID, Microsoft Exchange, Windows Server, SharePoint, and Microsoft 365.
- Familiarity with foundational cybersecurity and endpoint protection practices.
- Curiosity and willingness to learn emerging technologies, including AI-based tools.
- Ability to lift equipment weighing 30–40 pounds.
- Collaborative approach, adaptability, and willingness to continue learning.
Benefits
- Paid time off and sick leave.
- Eleven paid company holidays each year.
- One floating holiday.
- Two paid volunteer days annually.
- Three months of fully paid parental leave for all genders.
- Medical, dental, and vision coverage.
- Company-paid life insurance.
- 401(k) plan with company matching.
- Eligibility for bonuses.
- Summer hours with half-day Fridays from Memorial Day through Labor Day.