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Thermo Fisher Scientific
Thermo Fisher Scientific
H1B Visa SponsorHealthcareLogisticsManufacturing
Thermo Fisher Scientific develops and delivers technologies, laboratory products, and pharmaceutical services that support scientific research and healthcare. Its work spans life sciences research, analytical problem-solving, laboratory productivity, diagnostics, and the development and manufacturing of therapies. The company serves customers through a global team and a portfolio of brands including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD. Its careers encompass the scientific, healthcare, manufacturing, logistics, and service operations behind these offerings.
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Inside Sales Customer Success Manager – Northwest (Remote)

Sell laboratory service contracts, renewals, and related offerings for Thermo Fisher Scientific. Support customers across the Northwest while delivering service-product revenue targets.

USUnited StatesIDIdahoMNMinnesotaOROregonWAWashington
$22 – $33 / hour
RemoteFull-timeMiddleSeniorEnglish RequiredCustomer SuccessCustomer Success Manager
CloudERPSFDC

Description

  • Sell warranty extensions, maintenance agreements, service contracts, and qualification services.
  • Execute promotional initiatives and other sales activities.
  • Provide comprehensive support to assigned customers with Service Contract Specialists and Service leaders.
  • Travel within the assigned region for customer visits and contract negotiations when needed.
  • Manage renewal timelines, prepare proposals, and follow up to secure contracts on schedule.
  • Develop and advise existing and prospective customers on service-product purchases.
  • Produce sales reports, performance statistics, and forecast summaries as requested.
  • Use SAP, Cloud for Service (C4S), and Salesforce (SFDC) to create and revise quotes and record sales activity.
  • Strengthen long-term customer relationships through in-person meetings, phone calls, and email.
  • Qualify, develop, and actively pursue leads to meet annual and quarterly financial objectives.
  • Manage coverage of the Northwest territory.

Requirements

  • A bachelor’s degree in business, science, finance, or a comparable combination of education and experience is preferred.
  • Three to five years of sales experience, including a demonstrated ability to qualify opportunities and close business.
  • Previous experience in sales, telesales, or sales administration within a corporate or matrix environment is preferred.
  • Strong verbal and written communication skills.
  • Proven negotiation ability.
  • Highly organized, self-disciplined approach to work.
  • Strong self-motivation, collaborative spirit, flexibility, and a positive attitude.
  • Knowledge of instrumental analytics and life sciences.
  • Proficiency with information technology, including Microsoft Office, SAP ERP, and CRM platforms.
  • Willingness to travel to customer sites up to 25%, including overnight trips.
  • Commitment to Thermo Fisher Scientific’s values of Integrity, Intensity, Innovation, and Involvement.

Benefits

  • National medical and dental plan options, plus national vision coverage and health incentive programs.
  • Employee assistance and family support offerings, including commuter benefits and tuition reimbursement.
  • At least 120 hours of paid time off annually.
  • Ten paid holidays each year.
  • Paid parental leave, including three weeks for bonding and eight weeks for caregiver leave.
  • Accident and life insurance coverage.
  • Short- and long-term disability coverage in line with company policy.
  • U.S. 401(k) retirement savings plan.
  • Employee Stock Purchase Plan offering company shares at a discount.
  • Variable annual bonus tied to company, team, and/or individual performance under company policy.
  • Fully remote work arrangement.

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