Deutsche Bank
Deutsche Bank
Deutsche Bank is a global commercial and investment bank headquartered in Frankfurt, Germany. Its business spans retail, private, corporate and investment banking, along with asset and wealth management, trading, financing and advisory services for individual, corporate and institutional clients. The bank also produces research and sustainability insights, with ongoing attention to digital transformation and the integration of environmental, social and governance considerations across its services.

Hybrid Cloud Service Transition Manager - Deutsche Bank (London Hybrid)

Vice President responsible for hybrid cloud transformation and service transition programmes at Deutsche Bank in London. Leads operational readiness, governance, automation, and AI-enabled improvements across global technology services.

Description

  • Own delivery of complex technology transformation, infrastructure, and service transition programmes from initiation through completion
  • Coordinate plans, milestones, dependencies, risks, resources, and outcomes across concurrent workstreams
  • Lead service transition and operational readiness activities
  • Manage handover to RUN and production support, including knowledge transfer, service acceptance, go-live, and hypercare
  • Develop and influence relationships with Product, Engineering, Operations, Service Management, and third-party vendor stakeholders
  • Run governance forums, support decisions, and drive issue resolution
  • Identify and implement automation, AIOps, and AI-enabled operational improvements
  • Streamline processes, raise service quality, and deliver measurable business value
  • Oversee governance, risk management, and executive reporting
  • Create dashboards, RAID logs, decision registers, and updates for senior management
  • Ensure adherence to control and regulatory obligations
  • Use Jira, Confluence, SharePoint, Microsoft 365, PowerPoint, Excel, and ServiceNow to support delivery, governance, operational readiness, and continuous improvement

Requirements

  • Demonstrated success delivering complex technology transformation programmes and projects in large enterprise or regulated settings
  • Strong technical project management experience spanning infrastructure, platforms, operations, service management, or production technology
  • Capability to manage senior stakeholders, governance, risks, issues, dependencies, budgets, resources, and delivery across multiple workstreams
  • Understanding of RUN organisations, operational readiness, service transition, production support models, and IT service management processes
  • Knowledge of ServiceNow and ITIL principles
  • Practical experience using Jira, Confluence, SharePoint, PowerPoint, Excel, and ServiceNow
  • Ability to turn technical complexity into clear business outcomes and executive-level communications
  • Experience working with outsourced service providers and cloud or enterprise technology environments
  • Experience delivering automation, workflow optimisation, AIOps, GenAI, or AI-enabled operational improvements
  • Demonstrated ability to use AI tools to improve productivity and optimise workflows
  • Sound critical judgment regarding the responsible and ethical use of data and AI outputs
  • Certifications such as PMP, PRINCE2, Agile, Scrum, or ITIL are advantageous

Benefits

  • Hybrid working, with eligible employees able to work remotely for part of their working time
  • Competitive salary
  • Non-contributory pension
  • 30 days of holiday plus bank holidays
  • Option to purchase additional holiday days
  • Life assurance for you and your family
  • Private healthcare for you and your family
  • Retail discounts
  • Bike4Work scheme
  • Gym benefits
  • CSR programme support
  • Two days of volunteering leave per year
  • Training and development
  • Flexible working
  • Culture of continuous learning
  • Flexible benefits tailored to individual needs

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