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Dexco
Dexco
ConstructionLogisticsManufacturing
Dexco is a Brazilian manufacturing company serving the construction, renovation, and home-decoration markets through a portfolio of established brands, including Deca, Portinari, Hydra, Duratex, Castelatto, Ceusa, and Durafloor. For more than seven decades, it has developed, manufactured, and sold products for bathrooms, kitchens, flooring, and broader building applications, serving consumers as well as professional installers. As a publicly traded company, Dexco also focuses on responsible forest management, supplier practices, product sustainability, and operational innovation.
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Administrative Assistant, Returns and Cancellations

Manage returns, cancellations, and tax invoices at Dexco, a Brazilian building materials manufacturer. Work with Salesforce, Cervello, and Sales, Logistics, and Finance teams.

BRBrazilHybridFull-timeMiddleSeniorPortuguese RequiredAdministrative Assistant

Description

  • Review Salesforce cases to determine whether returns are valid and identify their reasons.
  • Create return and cancellation orders.
  • Review return invoices and return letters (NFDs).
  • Open Cervello tickets to place cases on hold.
  • Extend return cases when needed.
  • Review responses to reconciliation tickets in Cervello.
  • Create replacement orders.
  • Support internal Sales, Logistics, and Finance teams, as well as customers and partners.
  • Open parameterization tickets in Cervello.
  • Create protocols in the ANA tax application.
  • Track pending return cases based on priorities set by leadership and the sales team.
  • Attend alignment meetings with Sales and other strategic departments.
  • Create Salesforce cases for employees in the Home Center sales channel.

Requirements

  • High school diploma.
  • Knowledge of Microsoft Office, especially Excel.
  • Knowledge of administrative procedures.
  • Familiarity with computerized systems.
  • Knowledge of returns, cancellations, and invoicing processes is preferred.
  • Priority opportunity for women, Black and Brown people, and people with disabilities.

Benefits

  • Medical coverage for employees and dependents.
  • Dental coverage for employees and dependents.
  • Life insurance.
  • Wellhub access to gyms and physical, emotional, and nutritional wellness apps, including a free digital plan.
  • Discounted prescription and over-the-counter medicines through the pharmacy benefit, with payroll deduction available.
  • De Bem com a Mente mental health support and rehabilitation program.
  • Pronto Atendimento Pessoal financial, psychological, legal, and social support.
  • Gestar Juntos guidance and support for expectant parents and dependents.
  • Childcare allowance for children up to 24 months old.
  • Meal voucher or cafeteria access and a basic food basket, depending on location.
  • Transportation voucher or company shuttle, depending on location.
  • Profit sharing based on company performance and individual goals.
  • Private pension plan with company contributions.
  • Preferential-rate loans through Fundação Itaúsa and payroll deduction.
  • UniDexco online courses and training platform.
  • Discounts at nearly 700 partners through the Dexco Partnership Club.
  • Discounts on Dexco brand products at the Dexco Store.
  • Christmas card.

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