Ferguson
Ferguson
Ferguson supplies plumbing and HVAC products to residential and commercial markets, serving professionals across construction, manufacturing, and logistics. Its product range includes water heaters, plumbing components, HVAC systems, tools, and cleaning supplies. The company supports new construction and remodeling projects by combining industry products with practical resources for plumbing and HVAC work.

HVAC Warranty Claims Coordinator at Ferguson — Remote

Process HVAC warranty claims, issue customer credits, and resolve warranty questions for Ferguson. This full-time remote role supports customers and associates across the United States by email.

Description

  • Process HVAC warranty claims for multiple vendors
  • Issue customer credits promptly
  • Respond to customer and associate inquiries by email, provide updates, and resolve issues
  • Provide HVAC warranty guidance and troubleshoot claim-related problems
  • Handle rising claim volumes while maintaining efficient service
  • Use Ferguson’s internal systems and case management applications

Requirements

  • At least two years of customer service experience
  • Clear and effective written and verbal communication
  • Highly organized with strong attention to detail
  • Professional and trustworthy in every interaction
  • Able to perform effectively in a fast-moving, changing work environment

Benefits

  • Medical health insurance
  • Dental coverage
  • Vision coverage
  • Paid time off
  • Life insurance
  • 401(k) plan with company matching
  • Mental health coverage
  • Gender-affirming benefits
  • Family-building benefits
  • Paid parental leave
  • Associate discounts
  • Opportunities to participate in community initiatives
  • Eligibility for bonus or incentive programs

Related Jobs