Clinton Health Access Initiative, Inc.
Clinton Health Access Initiative, Inc.
1,001 – 5,000 Employees
ConsultingHealthcareLogistics
Clinton Health Access Initiative, Inc. (CHAI) is a global health nonprofit that works with governments and partner organizations to expand access to effective, affordable healthcare. Since 2002, its teams have supported programs across more than 35 countries, addressing infectious diseases, maternal and child health, and non-communicable diseases. CHAI combines healthcare expertise, consulting, policy support, and operational problem-solving to help strengthen health systems, lower costs, and improve outcomes.

Help Desk Support Engineer

Support CHAI’s global health programs by maintaining Microsoft 365, Azure AD, devices, and networks. Assist users locally and worldwide with technical issues.

Description

  • Manage Office 365, Azure AD, and local Active Directory accounts to maintain secure, accurate user access.
  • Troubleshoot desktop, laptop, mobile device, and network issues, escalating when needed.
  • Support field staff using Windows 11 and macOS with proactive guidance and training.
  • Provide in-person hardware and software help to local users and remote assistance worldwide by phone, email, and the helpdesk system.
  • Resolve support issues promptly or refer them to the appropriate technical staff.
  • Coordinate with vendors to order equipment and software.
  • Install, upgrade, maintain, and troubleshoot printers, computers, and approved peripherals.
  • Maintain standard software setups by troubleshooting and configuring images, supported applications, and drivers.
  • Create and update documentation regularly.
  • Record support requests, resolutions, and system configurations.
  • Work with IT colleagues and other departments to identify and address recurring issues.
  • Contribute to IT projects and process improvement efforts.
  • Work with a small team and colleagues distributed around the world.
  • Handle other duties as assigned.

Requirements

  • Bachelor’s degree, or a secondary school diploma or equivalent plus three years of relevant experience, or equivalent overall work experience.
  • At least three years of experience supporting users on Windows 11 and Microsoft 365 (O365) or later.
  • Experience with macOS is an advantage.
  • Basic (L1) knowledge of AI tools is an advantage but is not required.
  • Demonstrated experience as an IT help desk engineer or in a similar support role.
  • Working knowledge of anti-spam, antivirus, and encryption software.

Benefits

  • Equal employment opportunity grounded in fairness, mutual respect, diversity, and inclusion.
  • Remote support and telecommuting arrangement.
  • Training and assistance for field staff.
  • Participation in IT projects and process improvement initiatives.

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