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Clinton Health Access Initiative, Inc.
Clinton Health Access Initiative, Inc.
1001 – 5000 Zaposleni
LogistikaSvetovanjeZdravstveno varstvo
Clinton Health Access Initiative, Inc. (CHAI) je globalna neprofitna organizacija na področju zdravstva, ki sodeluje z vladami in partnerskimi organizacijami pri širjenju dostopa do učinkovite in cenovno dostopne zdravstvene oskrbe. Od leta 2002 njene ekipe podpirajo programe v več kot 35 državah, ki obravnavajo nalezljive bolezni, zdravje mater in otrok ter nenalezljive bolezni. CHAI združuje strokovno znanje s področja zdravstvene oskrbe, svetovanje, podporo javnim politikam in operativno reševanje problemov, da bi pomagala krepiti zdravstvene sisteme, zniževati stroške in izboljševati rezultate.
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Delovna mesta v podjetju

Help Desk Support Engineer

Support CHAI’s global health programs by maintaining Microsoft 365, Azure AD, devices, and networks. Assist users locally and worldwide with technical issues.

USZdružene države AmerikeHibridnoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaInženir podpore
AzuremacOS

Opis

  • Manage Office 365, Azure AD, and local Active Directory accounts to maintain secure, accurate user access.
  • Troubleshoot desktop, laptop, mobile device, and network issues, escalating when needed.
  • Support field staff using Windows 11 and macOS with proactive guidance and training.
  • Provide in-person hardware and software help to local users and remote assistance worldwide by phone, email, and the helpdesk system.
  • Resolve support issues promptly or refer them to the appropriate technical staff.
  • Coordinate with vendors to order equipment and software.
  • Install, upgrade, maintain, and troubleshoot printers, computers, and approved peripherals.
  • Maintain standard software setups by troubleshooting and configuring images, supported applications, and drivers.
  • Create and update documentation regularly.
  • Record support requests, resolutions, and system configurations.
  • Work with IT colleagues and other departments to identify and address recurring issues.
  • Contribute to IT projects and process improvement efforts.
  • Work with a small team and colleagues distributed around the world.
  • Handle other duties as assigned.

Zahteve

  • Bachelor’s degree, or a secondary school diploma or equivalent plus three years of relevant experience, or equivalent overall work experience.
  • At least three years of experience supporting users on Windows 11 and Microsoft 365 (O365) or later.
  • Experience with macOS is an advantage.
  • Basic (L1) knowledge of AI tools is an advantage but is not required.
  • Demonstrated experience as an IT help desk engineer or in a similar support role.
  • Working knowledge of anti-spam, antivirus, and encryption software.

Ugodnosti

  • Equal employment opportunity grounded in fairness, mutual respect, diversity, and inclusion.
  • Remote support and telecommuting arrangement.
  • Training and assistance for field staff.
  • Participation in IT projects and process improvement initiatives.

Sorodna delovna mesta

University of Wisconsin-Madison

Clinical Operations Coordinator, Emergency Medicine

University of Wisconsin-Madison
IzobraževanjeVlada
USZdružene države AmerikeWIWisconsin
60.000 $ / leto
HibridnoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaKlinične operacije

Coordinate clinical scheduling, quality initiatives, reporting, and administrative workflows for UW–Madison Emergency Medicine. Support emergency care teams by organizing resources, tracking projects, and coordinating departmental operations.

Odpri