iSTA Solutions provides remote healthcare operations support through customized off-site teams. The company helps organizations, especially in healthcare, manage functions such as customer service and data entry while improving operational efficiency and supporting scalable growth. Its work also spans logistics and marketing, with a focus on building distributed teams that extend clients’ day-to-day capabilities.
Healthcare Compliance Coordinator, ABA Services
Monitor ABA session-note submissions for a U.S.-based therapy provider. Support RBTs, address documentation barriers, and maintain compliance records while working remotely from South Africa.
Description
- Review daily Rethink reports to find session notes from the previous day that are missing or unverified.
- Contact RBTs by email, phone, and text to remind them to complete notes and help them do so.
- Use approved email templates to keep communications consistent.
- Spot technical problems or other barriers to timely submission and escalate them to a supervisor when needed.
- Record follow-up communications and their outcomes accurately.
- Build supportive relationships with field staff to encourage timely compliance.
- Work with colleagues to address recurring problems and improve the submission process.
Requirements
- A fixed fibre line with at least 25 Mbps upload and download speeds.
- Ability to connect via wired Ethernet.
- Reliable backup power for load shedding and outages.
- Must be based in South Africa.
- Familiarity with Applied Behaviour Analysis (ABA) practices and the RBT role is a strong advantage.
- Proficiency with electronic health record systems.
- Experience using Rethink is a plus.
- Strong spoken and written English.
- Strong organization skills and the ability to manage many daily follow-ups.
- Problem-solving ability.
- Ability to protect confidential, sensitive information and handle it professionally, including under HIPAA.
- Understanding of ABA terminology and the importance of session notes is beneficial.
- Healthcare compliance or quality assurance experience is beneficial.
- Ability to adjust communication to different people and situations.
Benefits
- Work on all South African public holidays, with compensation in accordance with the BCEA.
- Fully remote work.
- Monday-to-Friday schedule.