Genpact
Genpact
Genpact is a global professional services and digital transformation company helping large enterprises apply data, artificial intelligence, and technology to complex business operations. Its services combine consulting, managed operations, intelligent automation, agentic AI, and data expertise across functions such as finance and accounting, supply chain, risk and compliance, and customer experience. Genpact works with organizations in industries including banking, insurance, consumer goods, healthcare, manufacturing, and high tech, supporting efforts to modernize processes and turn AI investments into measurable operational outcomes. Its teams bring together domain knowledge, analytics, and technology to help enterprise clients scale transformation across core business functions.

Global Relationship Manager at Genpact | Hybrid, United States

Lead commercial, sales, and transformation strategy for Genpact’s AI and digital solutions. Drive client growth, operational excellence, and value-sharing results.

Description

  • Build relationships with sales organizations and develop go-to-market strategies that support business growth
  • Create commercial models that strengthen Genpact’s value proposition and increase revenue
  • Develop and execute data strategies for promotional planning
  • Partner with senior Sales and Operations leaders to advance new deals through conversion and delivery
  • Resolve cross-functional client issues quickly and effectively
  • Create growth strategies that balance financial performance with client satisfaction
  • Maintain operational excellence through governance, prioritization, and resource optimization
  • Research markets and customer needs in the Deduction Management space
  • Find process improvements that streamline workflows, lower costs, and increase client value
  • Turn strategic direction into actionable plans
  • Create and manage customer-meeting materials with Sales, Operations, Value Share, Transformation, and Digital teams
  • Identify automation and process improvements that strengthen service delivery
  • Position Genpact products and services around client objectives
  • Create and present case studies that demonstrate Genpact’s value-sharing approach

Requirements

  • Bachelor’s degree in Commerce, Economics, or Finance, or a Master’s degree in Business Administration or Business Analytics
  • ITIL Foundation Certificate in IT Service Management from Axelos
  • English proficiency at C2 level
  • Experience with automation technology, business consulting, CRM, DevOps, digital business strategy, financial analysis and reporting, global business strategy, sales, sales forecasting, and SAP
  • Relationship management skills
  • Availability for variable work shifts
  • Candidates based in Los Angeles, California, are not eligible for this role

Benefits

  • Practical experience, mentorship, and global learning opportunities
  • Work focused on AI-powered transformation and innovation
  • A culture centered on integrity and inclusion

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