Casual Compliance Support Officer
Jhpiego
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Qualysoft is an independent IT consultancy founded in Vienna in 1999. The company develops and implements technology solutions spanning business applications, CRM and ERP consulting, marketing automation, and software engineering. Its work incorporates AI and data analytics to help organizations improve operational processes and customer experiences across sectors such as banking, manufacturing, telecommunications, marketing, and logistics. With more than 25 years of experience and a team of 501–1,000 employees, Qualysoft supports technology initiatives for organizations with varied business needs.
Deskside Support Engineer in Austria (Onsite)
Provide Level 2 onsite and remote IT support for enterprise users in Austria, covering endpoints, Microsoft 365, identity, networks, and business-critical applications.
Description
- Support PCs, laptops, peripherals, and software at the deskside.
- Resolve escalated Level 2 incidents and service requests.
- Troubleshoot Windows 10 and Windows 11 environments.
- Administer and support Microsoft 365 services.
- Troubleshoot VPN and network connectivity issues.
- Support business-critical applications and end users.
- Image, configure, deploy, and replace devices.
- Manage deployments through Intune, SCCM, and Windows Autopilot.
- Administer Active Directory and Azure Active Directory environments.
- Support Exchange Online services.
- Manage user accounts, permissions, and identity-related requests.
- Assist with IT infrastructure support for local offices.
- Deliver onsite and remote support to end users.
- Diagnose and resolve hardware, software, and application issues.
- Maintain accurate incident documentation and ticket records.
Requirements
- At least 2 years of professional IT support experience in enterprise environments.
- Strong practical experience with Windows 10 and Windows 11.
- Strong practical experience with Microsoft 365.
- Strong practical experience with Active Directory and Azure Active Directory.
- Strong practical experience with Exchange Online.
- Strong practical experience with Intune, SCCM, and Windows Autopilot.
- Experience applying IT Service Management (ITSM) processes.
- Practical experience using ticketing systems.
- Strong troubleshooting and analytical abilities.
- Good communication skills in German and English.
- Experience supporting international enterprise environments.
- Knowledge of endpoint management and modern workplace solutions.
- Familiarity with network fundamentals and VPN technologies.
- Previous experience in manufacturing or industrial environments.
- Relevant Microsoft certifications.
Benefits
- Potential for long-term collaboration beyond the initial engagement.
- Access to modern workplace technologies in a professional IT environment.
- Opportunity to work with international teams.
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