Rarity Bioscience is a biotechnology company spun out from Uppsala University in 2021. It develops and commercializes superRCA® assays that detect rare nucleic acid sequences in liquid biopsy and tissue samples, supporting mutation detection for cancer diagnostics. The company applies established flow cytometry methods to deliver rapid, sensitive testing. Its work spans assay development and commercialization in molecular diagnostics.
Customer Success Manager, Molecular Diagnostics
Help US laboratories adopt Rarity Bioscience’s molecular diagnostics through onboarding, training, and technical support. The role also supports sales growth and long-term account expansion.
Description
- Grow customer satisfaction and success across the United States.
- Build lasting relationships with current and prospective clients.
- Understand customers’ business needs, recommend relevant solutions, and keep in regular contact.
- Maintain expertise in the company’s products, applications, and technical methods.
- Work extensively in laboratory settings to resolve customer issues and sustain technical proficiency.
- Research markets to identify prospective customers, industries, and opportunities for expansion.
- Generate leads through networking, online research, and cold outreach.
- Manage projects that involve multiple teams.
- Conduct on-site customer demonstrations and beta tests.
- Answer customers’ post-sale and technical questions.
- Create training resources and guide customers on product use and applications.
- Work with the commercial team on business strategy and growth plans.
- Monitor emerging trends, market changes, and competitor activity.
- Contribute to marketing plans and communications.
- Lead or attend scientific conferences, symposia, trade shows, and industry events.
- Keep up with developments in academic, clinical, and industry research, as well as the competitive landscape.
- Build expertise and relationships with key opinion leaders.
- Coordinate with marketing, product development, operations, sales, and technical teams.
- Share customer feedback to help improve products and services.
- Support customers from initial contact and onboarding through sustained adoption and account growth.
Requirements
- Bachelor’s degree in a life science field.
- At least five years of experience in customer success, field applications, account management, or technical support in life sciences or diagnostics.
- Strong analytical and organizational skills, including the ability to manage complex projects.
- Excellent communication and interpersonal skills for working across teams and with customers.
- A problem-solving approach and strong analytical and troubleshooting skills in laboratory settings.
- A record of successful product launches and lifecycle management.
- Familiarity with life sciences regulatory and quality standards.
- Strong project management skills, including prioritization, meeting deadlines, and managing several projects at once.
- Ability to adapt to a fast-changing environment.
- Self-directed and goal-oriented, with a record of meeting or exceeding targets.
- Ability to work independently and collaboratively, with strong time management and organizational skills.
- Willingness and ability to travel up to 50% of the time, including domestic and occasional international trips, with flexibility for travel over weekends.
- Ability to think divergently, question established methods, processes, and products, and build on others’ ideas.
- A master’s degree is a plus.
- A PhD or equivalent expertise in translational medicine, genetics, or genomics is desired.
Benefits
- Opportunity to contribute to a fast-growing molecular diagnostics company with meaningful impact.
- A collaborative, supportive culture.
- Opportunities to contribute, develop, and help shape the company’s future.
- A company culture that values innovation, teamwork, and shared success.