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BRYTER
BRYTER
201 – 500 Employees
H1B Visa SponsorConsultingHealthcareLegal
BRYTER is a no-code AI and workflow automation platform serving legal and compliance teams across consulting, healthcare, and legal organizations. Its tools support contract review, document automation, data extraction, and compliance management, helping law firms and corporate legal departments streamline repetitive work and manage regulatory processes. The platform is designed to be configurable and connect with existing systems, enabling teams to build practical solutions for legal operations and compliance workflows.
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Customer Success Manager, DACH (Germany Remote)

Drive customer adoption, retention, and measurable business value for BRYTER’s BEAMON AI among legal professionals across the DACH region. Support self-service customers, resolve technical challenges, and identify renewal and expansion opportunities.

DEGermanyRemoteFull-timeMiddleSeniorGerman RequiredEnglish RequiredCustomer SuccessCustomer Success Manager

Description

  • Guide customers toward successful BEAMON AI usage and measurable business outcomes
  • Use analytics and customer feedback to sustain stakeholder engagement and satisfaction
  • Manage account relationships to support renewals and expansion
  • Increase product adoption and usage to strengthen retention and customer satisfaction
  • Review usage patterns to identify blocked or at-risk users
  • Resolve customer technical issues directly
  • Develop trusted customer relationships and uncover growth opportunities
  • Represent customer needs internally and share feedback with the Product team
  • Create and circulate best practices that improve process quality, effectiveness, and efficiency
  • Travel for customer meetings and participate in or speak at international events and conferences
  • Offer strategic guidance while maintaining strong operational standards
  • Help legal professionals work more efficiently through AI adoption

Requirements

  • Native-level German proficiency or equivalent fluency
  • Highly fluent English communication skills
  • Bachelor’s, master’s, or MBA degree in business, law, computer science, or a related discipline
  • Background or relevant exposure in the legal or legal technology sector
  • Calm, patient, and empathetic approach to customer support
  • Strong communication skills for explaining technical issues and solutions to technical and non-technical stakeholders
  • Ability to collaborate effectively across teams in a high-trust environment
  • Comfort working in a fast-moving startup setting
  • Regularly incorporates AI into daily work
  • Willingness to travel when required
  • Customer support, customer success, or enablement experience in legal technology is a plus
  • Experience deploying AI software and supporting AI adoption is a plus
  • Experience with Userpilot, Pendo, or comparable product adoption and analytics platforms is a plus
  • Experience delivering webinars or training sessions is a plus
  • Startup and remote-work experience is a plus

Benefits

  • 30 days of annual vacation
  • Wellhub membership
  • JobRad benefit
  • Generous work-from-home allowance
  • Paid parental leave
  • Competitive compensation package
  • Exposure to advanced AI technologies, including LLMs and RAG
  • Company off-sites held across Europe
  • Opportunities for learning and professional growth
  • Remote-first working model
  • Work-from-home stipend
  • In-person company gatherings twice a year
  • Employee ownership, autonomy, and opportunities to build mastery

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