BRYTER एक नो-कोड AI और वर्कफ़्लो ऑटोमेशन प्लेटफ़ॉर्म है, जो कंसल्टिंग, स्वास्थ्य सेवा और कानूनी संगठनों में कानूनी तथा अनुपालन टीमों को सेवाएँ प्रदान करता है। इसके टूल अनुबंध समीक्षा, दस्तावेज़ ऑटोमेशन, डेटा निष्कर्षण और अनुपालन प्रबंधन में सहायता करते हैं, जिससे कानून फर्म और कॉर्पोरेट कानूनी विभाग दोहराए जाने वाले काम को सुव्यवस्थित कर सकते हैं और नियामकीय प्रक्रियाओं का प्रबंधन कर सकते हैं। यह प्लेटफ़ॉर्म कॉन्फ़िगर करने योग्य है और मौजूदा प्रणालियों के साथ जुड़ सकता है, जिससे टीमें कानूनी संचालन और अनुपालन वर्कफ़्लो के लिए व्यावहारिक समाधान तैयार कर सकती हैं।
Customer Success Manager, DACH (Germany Remote)
Drive customer adoption, retention, and measurable business value for BRYTER’s BEAMON AI among legal professionals across the DACH region. Support self-service customers, resolve technical challenges, and identify renewal and expansion opportunities.
विवरण
- Guide customers toward successful BEAMON AI usage and measurable business outcomes
- Use analytics and customer feedback to sustain stakeholder engagement and satisfaction
- Manage account relationships to support renewals and expansion
- Increase product adoption and usage to strengthen retention and customer satisfaction
- Review usage patterns to identify blocked or at-risk users
- Resolve customer technical issues directly
- Develop trusted customer relationships and uncover growth opportunities
- Represent customer needs internally and share feedback with the Product team
- Create and circulate best practices that improve process quality, effectiveness, and efficiency
- Travel for customer meetings and participate in or speak at international events and conferences
- Offer strategic guidance while maintaining strong operational standards
- Help legal professionals work more efficiently through AI adoption
आवश्यकताएँ
- Native-level German proficiency or equivalent fluency
- Highly fluent English communication skills
- Bachelor’s, master’s, or MBA degree in business, law, computer science, or a related discipline
- Background or relevant exposure in the legal or legal technology sector
- Calm, patient, and empathetic approach to customer support
- Strong communication skills for explaining technical issues and solutions to technical and non-technical stakeholders
- Ability to collaborate effectively across teams in a high-trust environment
- Comfort working in a fast-moving startup setting
- Regularly incorporates AI into daily work
- Willingness to travel when required
- Customer support, customer success, or enablement experience in legal technology is a plus
- Experience deploying AI software and supporting AI adoption is a plus
- Experience with Userpilot, Pendo, or comparable product adoption and analytics platforms is a plus
- Experience delivering webinars or training sessions is a plus
- Startup and remote-work experience is a plus
लाभ
- 30 days of annual vacation
- Wellhub membership
- JobRad benefit
- Generous work-from-home allowance
- Paid parental leave
- Competitive compensation package
- Exposure to advanced AI technologies, including LLMs and RAG
- Company off-sites held across Europe
- Opportunities for learning and professional growth
- Remote-first working model
- Work-from-home stipend
- In-person company gatherings twice a year
- Employee ownership, autonomy, and opportunities to build mastery