TEKsystems
TEKsystems
TEKsystems is a global technology consulting and workforce solutions company serving enterprise organizations. Its work spans cloud, data and AI, automation, application development, Agile and DevOps transformation, technology operations, and digital experience. The company also provides talent acquisition, recruitment, and managed services, supporting technology teams and large-scale workforce programs across sectors including financial services, healthcare, the public sector, telecommunications, retail, manufacturing, and energy. Its broad service model creates opportunities across consulting, engineering, technology operations, and recruitment-focused roles.

Customer Service Representative - Sandy Springs Hybrid

Support members through a 24/7 contact center by handling account transactions, answering questions, and recommending financial products for a TEKsystems client.

Description

  • Respond to member and individual inquiries and requests
  • Explain the client's products and services
  • Use product knowledge, active listening, multiple systems, and varied engagement techniques
  • Process transactions for savings, checking, consumer loans, credit cards, IRAs, and other accounts
  • Recommend products and services aligned with members' needs
  • Foster positive member interactions through effective customer service

Requirements

  • Ability to handle member and individual inquiries in a 24/7, high-volume, schedule-driven, structured contact center
  • Knowledge of the client's products and services
  • Strong active listening skills
  • Ability to work across multiple systems
  • Ability to use multiple engagement methods
  • Ability to process transactions for savings, checking, consumer loans, credit cards, IRAs, and other accounts
  • Ability to recommend products and services suited to members' needs

Benefits

  • Medical, dental, and vision coverage
  • Critical illness, accident, and hospital coverage
  • 401(k) retirement plan with pre-tax and Roth post-tax contribution options
  • Life insurance, including voluntary life and AD&D coverage for employees and dependents
  • Short- and long-term disability coverage
  • Health Savings Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Paid time off and leave, including PTO, vacation, or sick leave

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