GXO Logistics, Inc.
GXO Logistics, Inc.
GXO Logistics, Inc. is a global logistics and transport company serving businesses across major industries. Its operations span warehousing, distribution, transportation, and fulfillment, combining large-scale infrastructure with technology and operational expertise to help clients improve supply-chain efficiency. The company also recruits and staffs operational roles, with a stated focus on innovation, accessibility, and equal employment opportunities.

Contract Manager – Rotherham, UK (Onsite)

Manage customer contracts, service levels, performance reporting, and commercial outcomes for GXO Logistics’ Rotherham distribution operation. Partner with cross-functional teams to strengthen compliance, resolve issues, and deliver continuous improvement.

Description

  • Serve as the main customer contact, managing contractual relationships and maintaining agreed SLAs and KPIs
  • Own customer reporting, including monthly and quarterly business reviews, stock integrity updates, and performance analysis
  • Work with Operations, Finance, HR, and Health & Safety to support operational excellence, contractual compliance, and continuous improvement
  • Complete annual contract and rate reviews to secure commercially positive outcomes while sustaining strong customer relationships
  • Assess contractual and operational risks, then coordinate appropriate mitigation
  • Address issues proactively and maintain high service standards throughout the contract lifecycle

Requirements

  • Demonstrated experience managing customer relationships, contracts, or operational performance in a complex logistics, warehousing, or supply chain setting
  • Strong leadership and stakeholder-management abilities, including experience influencing customers, colleagues, and cross-functional teams
  • Background managing performance against SLAs, KPIs, and contractual commitments with a focus on service quality and customer satisfaction
  • Strong commercial judgment, analytical capability, and problem-solving skills
  • Experience with WMS platforms such as SAP, DLX, Duty Manager, or comparable systems
  • Contract management certification or willingness to pursue a relevant professional qualification
  • Experience working in regulated or compliance-oriented environments

Benefits

  • 25 days of annual leave plus bank holidays
  • Company-funded pension scheme
  • Private medical and dental cover
  • Access to a 24/7 online GP service
  • Life assurance
  • Comprehensive employee assistance programme
  • MyBenefits platform offering high street discounts
  • Cycle to work scheme
  • Cashback cards
  • Savings scheme

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