Manhattan WMOS Engineer
ShyftLabs
Support Manhattan WMOS implementations and operations as a WMS Engineer at ShyftLabs. ShyftLabs builds data products and digital solutions for Fortune 500 companies.
Open
Ipsos North America is an independent market research and consulting company that helps organizations understand markets, audiences, brands, and public opinion. Its work spans innovation and brand strategy, corporate and social reputation, media and brand expression, and customer and employee research. As part of Ipsos, a global research organization founded in France in 1975, the North American business supports evidence-based decisions across industries by analyzing market potential, trends, customer perspectives, and stakeholder sentiment.
Client Success Executive
Manage mystery shopping programmes for Ipsos, a global market research company. Translate customer experience data into practical client insights across diverse industries.
Description
- Deliver mystery shopping programmes that help clients evaluate and improve customer experience and operational performance
- Oversee a portfolio of client programmes throughout their lifecycle
- Maintain accurate, timely and high-quality project delivery
- Collaborate with clients, operations teams and mystery shoppers
- Resolve issues and improve processes for greater efficiency
- Convert complex data into clear, meaningful insights
- Help clients make informed decisions through research and insight
Requirements
- Demonstrated attention to detail
- Strong analytical ability and confidence handling large datasets
- Skill in identifying significant findings and converting data into useful insights
- Strong organisation and time-management capabilities
- Clear communicator who can build effective client relationships
- Able to follow established procedures while proactively suggesting improvements
- Strong Microsoft Office skills, especially Excel and PowerPoint
- Able to use and adopt AI tools to improve day-to-day work
- Experience in mystery shopping, customer experience or market research is desirable
- Understanding of retail, hospitality or telecommunications is desirable
- Genuine interest in people, customer behaviour and market trends is desirable
- Experience creating reports and presentations for clients is desirable
- Able to stay composed and effective in a fast-paced setting is desirable
- Analytical approach to problem-solving
- Curiosity and commitment to ongoing learning
- Resilience, flexibility and agility
- Creative approach to solving problems
- Empathy and active listening skills
- Strong customer and service focus
- Motivation and self-awareness
Benefits
- 25 days of annual leave
- Pension contribution
- Income protection
- Life assurance
- Health and wellbeing benefits
- Financial benefits
- Professional development opportunities
- Hybrid working approach
- Flexible working applications considered
- Inclusive and accessible recruitment process
- Disability Confident Level 2 Employer
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