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Ipsos North America — ұйымдарға нарықтарды, аудиторияларды, брендтерді және қоғамдық пікірді түсінуге көмектесетін тәуелсіз нарықтық зерттеу және консалтинг компаниясы. Оның жұмысы инновациялар мен бренд стратегиясын, корпоративтік және әлеуметтік беделді, медиа мен бренд коммуникацияларын, сондай-ақ клиенттер мен қызметкерлерді зерттеуді қамтиды. 1975 жылы Францияда құрылған жаһандық зерттеу ұйымы Ipsos құрамындағы Солтүстік Америка бөлімшесі нарық әлеуетін, үрдістерді, клиенттердің көзқарастарын және мүдделі тараптардың пікірін талдау арқылы түрлі салалардағы дәлелді шешімдерді қолдайды.
Client Success Executive
Manage mystery shopping programmes for Ipsos, a global market research company. Translate customer experience data into practical client insights across diverse industries.
Сипаттама
- Deliver mystery shopping programmes that help clients evaluate and improve customer experience and operational performance
- Oversee a portfolio of client programmes throughout their lifecycle
- Maintain accurate, timely and high-quality project delivery
- Collaborate with clients, operations teams and mystery shoppers
- Resolve issues and improve processes for greater efficiency
- Convert complex data into clear, meaningful insights
- Help clients make informed decisions through research and insight
Талаптар
- Demonstrated attention to detail
- Strong analytical ability and confidence handling large datasets
- Skill in identifying significant findings and converting data into useful insights
- Strong organisation and time-management capabilities
- Clear communicator who can build effective client relationships
- Able to follow established procedures while proactively suggesting improvements
- Strong Microsoft Office skills, especially Excel and PowerPoint
- Able to use and adopt AI tools to improve day-to-day work
- Experience in mystery shopping, customer experience or market research is desirable
- Understanding of retail, hospitality or telecommunications is desirable
- Genuine interest in people, customer behaviour and market trends is desirable
- Experience creating reports and presentations for clients is desirable
- Able to stay composed and effective in a fast-paced setting is desirable
- Analytical approach to problem-solving
- Curiosity and commitment to ongoing learning
- Resilience, flexibility and agility
- Creative approach to solving problems
- Empathy and active listening skills
- Strong customer and service focus
- Motivation and self-awareness
Артықшылықтар
- 25 days of annual leave
- Pension contribution
- Income protection
- Life assurance
- Health and wellbeing benefits
- Financial benefits
- Professional development opportunities
- Hybrid working approach
- Flexible working applications considered
- Inclusive and accessible recruitment process
- Disability Confident Level 2 Employer
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