Ipsos North America
Ipsos North America
5,001 – 10,000 कर्मचारी
B2Bपरामर्शविपणन
Ipsos North America एक स्वतंत्र बाज़ार अनुसंधान और परामर्श कंपनी है, जो संगठनों को बाज़ारों, दर्शकों, ब्रांडों और जनमत को समझने में मदद करती है। इसका काम नवाचार और ब्रांड रणनीति, कॉर्पोरेट और सामाजिक प्रतिष्ठा, मीडिया और ब्रांड अभिव्यक्ति, तथा ग्राहक और कर्मचारी अनुसंधान तक फैला हुआ है। Ipsos का हिस्सा होने के नाते, जो 1975 में फ्रांस में स्थापित एक वैश्विक अनुसंधान संगठन है, इसका उत्तरी अमेरिकी व्यवसाय बाज़ार की संभावनाओं, रुझानों, ग्राहक दृष्टिकोणों और हितधारकों की भावनाओं का विश्लेषण करके विभिन्न उद्योगों में साक्ष्य-आधारित निर्णयों का समर्थन करता है।

Client Success Executive

Manage mystery shopping programmes for Ipsos, a global market research company. Translate customer experience data into practical client insights across diverse industries.

विवरण

  • Deliver mystery shopping programmes that help clients evaluate and improve customer experience and operational performance
  • Oversee a portfolio of client programmes throughout their lifecycle
  • Maintain accurate, timely and high-quality project delivery
  • Collaborate with clients, operations teams and mystery shoppers
  • Resolve issues and improve processes for greater efficiency
  • Convert complex data into clear, meaningful insights
  • Help clients make informed decisions through research and insight

आवश्यकताएँ

  • Demonstrated attention to detail
  • Strong analytical ability and confidence handling large datasets
  • Skill in identifying significant findings and converting data into useful insights
  • Strong organisation and time-management capabilities
  • Clear communicator who can build effective client relationships
  • Able to follow established procedures while proactively suggesting improvements
  • Strong Microsoft Office skills, especially Excel and PowerPoint
  • Able to use and adopt AI tools to improve day-to-day work
  • Experience in mystery shopping, customer experience or market research is desirable
  • Understanding of retail, hospitality or telecommunications is desirable
  • Genuine interest in people, customer behaviour and market trends is desirable
  • Experience creating reports and presentations for clients is desirable
  • Able to stay composed and effective in a fast-paced setting is desirable
  • Analytical approach to problem-solving
  • Curiosity and commitment to ongoing learning
  • Resilience, flexibility and agility
  • Creative approach to solving problems
  • Empathy and active listening skills
  • Strong customer and service focus
  • Motivation and self-awareness

लाभ

  • 25 days of annual leave
  • Pension contribution
  • Income protection
  • Life assurance
  • Health and wellbeing benefits
  • Financial benefits
  • Professional development opportunities
  • Hybrid working approach
  • Flexible working applications considered
  • Inclusive and accessible recruitment process
  • Disability Confident Level 2 Employer

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