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Client Success Executive
Manage mystery shopping programmes for Ipsos, a global market research company. Translate customer experience data into practical client insights across diverse industries.
विवरण
- Deliver mystery shopping programmes that help clients evaluate and improve customer experience and operational performance
- Oversee a portfolio of client programmes throughout their lifecycle
- Maintain accurate, timely and high-quality project delivery
- Collaborate with clients, operations teams and mystery shoppers
- Resolve issues and improve processes for greater efficiency
- Convert complex data into clear, meaningful insights
- Help clients make informed decisions through research and insight
आवश्यकताएँ
- Demonstrated attention to detail
- Strong analytical ability and confidence handling large datasets
- Skill in identifying significant findings and converting data into useful insights
- Strong organisation and time-management capabilities
- Clear communicator who can build effective client relationships
- Able to follow established procedures while proactively suggesting improvements
- Strong Microsoft Office skills, especially Excel and PowerPoint
- Able to use and adopt AI tools to improve day-to-day work
- Experience in mystery shopping, customer experience or market research is desirable
- Understanding of retail, hospitality or telecommunications is desirable
- Genuine interest in people, customer behaviour and market trends is desirable
- Experience creating reports and presentations for clients is desirable
- Able to stay composed and effective in a fast-paced setting is desirable
- Analytical approach to problem-solving
- Curiosity and commitment to ongoing learning
- Resilience, flexibility and agility
- Creative approach to solving problems
- Empathy and active listening skills
- Strong customer and service focus
- Motivation and self-awareness
लाभ
- 25 days of annual leave
- Pension contribution
- Income protection
- Life assurance
- Health and wellbeing benefits
- Financial benefits
- Professional development opportunities
- Hybrid working approach
- Flexible working applications considered
- Inclusive and accessible recruitment process
- Disability Confident Level 2 Employer
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