Mangone Law Firm, LLC
Mangone Law Firm, LLC
11 – 50 Employees
B2CLegalSocial Impact
Mangone Law Firm, LLC is a legal practice focused on helping individuals pursue lawful immigration status in the United States. Led by attorney Auguy Mangone, the firm assists people who have experienced harm or may face danger if they return to their home countries. Its humanitarian immigration work includes family reunification and visa pathways such as T visas for abuse survivors, VAWA protections for people facing extreme cruelty, U visas for certain crime victims, and Special Immigrant Juvenile visas for minors who have experienced abandonment, abuse, or neglect. The firm emphasizes individualized guidance, confidentiality, and flexible payment plans throughout the immigration process.

Bilingual Operations Manager (English-Spanish) - Remote in Colombia

Lead legal production operations for Mangone Law Firm, a U.S. immigration law practice, while coordinating bilingual teams. Improve KPIs, remove workflow bottlenecks, reduce backlogs, and strengthen team productivity.

Description

  • Manage the full legal production workflow, keeping cases moving efficiently through each stage.
  • Detect and resolve bottlenecks quickly to maintain stable operations and prevent backlogs.
  • Develop the team by improving work quality and overall productivity.
  • Define, monitor, and refine operational metrics and KPIs based on performance results.
  • Coordinate with Onboarding, Review, Verification, Paralegals, Attorneys, and other departments to maintain consistent, efficient processes.
  • Design and implement process improvements that enhance operations over the medium and long term.

Requirements

  • At least two years of experience leading teams or operations, preferably in a high-volume, process-oriented environment such as a call center, BPO, service firm, or legal organization.
  • Experience in immigration or legal services is advantageous but not required.
  • Professional fluency in English and Spanish.
  • Demonstrated experience managing production workflows and addressing bottlenecks before they affect clients.
  • Ability to prevent and reduce backlogs through effective prioritization and proactive risk management.
  • A coaching-focused leadership style that improves both team output and work quality.
  • Strong analytical and process management skills, including KPI analysis and implementation of lasting improvements.
  • Excellent communication skills for directing teams clearly and coordinating effectively across departments.

Benefits

  • Continued professional development to build skills and support career progression.
  • A challenging, fast-moving workplace that recognizes and rewards strong performance.
  • An opportunity to help people pursue better lives in the United States.
  • Paid time off becomes available after twelve months.

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