Conduent
Conduent
Conduent provides technology-led business services that help companies and government agencies manage complex operations and improve customer experiences. Its work spans customer experience management, finance and accounting, human capital management, digital solutions, and specialized services for healthcare and public sector organizations. The company combines automation, analytics, and operational expertise to streamline workflows and support more efficient service delivery across industries including healthcare, logistics, and consulting.

Benefits Administration Services Analyst II – Conduent (New Jersey Remote)

Administer U.S. pension plans and perform benefit calculations for Conduent’s client services. Support audits, reporting, participant inquiries, and retirement applications.

Description

  • Deliver recurring plan administration services under the guidance of senior analysts
  • Investigate and resolve participant inquiries related to eligibility, calculation discrepancies, and service delivery
  • Examine system issues and verify compliance with established requirements
  • Review benefit reports, including Business Requirements Documents, and take appropriate action
  • Process retirement benefit applications and validate the accuracy of submitted information
  • Investigate prior service records and associated credits
  • Develop and provide training for team members
  • Collaborate with plan administrators on tasks and projects to support consistent service delivery
  • Maintain and update documentation, work papers, and audit trails for completeness and accuracy
  • Act as a liaison for clients’ human resources teams and vendor support providers

Requirements

  • Expert-level knowledge of pensions or defined-benefit plans, with more than five years of experience
  • Intermediate to advanced expertise in pension calculations and audit support
  • Experience with reporting, SQL, and data analysis
  • Advanced proficiency in Excel, Word, and Outlook
  • Ability to communicate effectively with clients about pension matters

Benefits

  • Health and welfare benefits begin on the first day of employment
  • Retirement savings plan
  • Employee discounts on merchandise, services, travel, and more
  • Opportunities for career development
  • Paid training
  • Paid time off
  • Health insurance coverage
  • Voluntary dental and vision programs
  • Life and disability insurance
  • Paid holidays
  • Eligibility for bonuses or incentives based on business needs

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