Beth Israel Lahey Health
Beth Israel Lahey Health

Beth Israel Lahey Health is a healthcare system serving communities across Massachusetts and New Hampshire through hospitals, specialized care centers, and a broad network of clinical services. Its care portfolio includes emergency, primary, urgent, orthopedic, behavioral health, pharmacy, and home care services, supporting patients across different stages and needs.

With 39,000 team members, Beth Israel Lahey Health combines patient care with medical research and education. Its healthcare and healthcare insurance operations reflect a focus on improving community health while delivering coordinated, personalized care.

Administrative Assistant II, Acute Care Surgery (Hybrid)

Provide administrative support for physicians’ clinical, academic, and research activities at Beth Israel Deaconess Medical Center, including patient scheduling, records, referrals, billing, and correspondence.

Description

  • Support physicians in clinical, academic, and research activities
  • Screen calls, take messages, and route telephone inquiries
  • Welcome and direct patients, families, visitors, and staff
  • Update patient demographics and insurance details and secure specialist referrals
  • Schedule patient visits and coordinate related appointments and procedures
  • Request patient information and documentation from referral sources
  • Prepare and maintain physicians’ patient records
  • Coordinate with internal departments and external customers
  • Protect confidential information and explain relevant policies and procedures
  • Collect patient co-payments and coordinate billing tickets
  • Reconcile daily collections at the close of business
  • Maintain physicians’ clinical and administrative calendars
  • Prepare correspondence and manuscripts, transcribe letters and patient notes, and support clinical computer systems
  • Compile and distribute routine reports
  • Notify, confirm, and remind patients about scheduled appointments
  • Secure authorization for radiologic examinations
  • Sort, copy, file, and distribute correspondence and mail
  • Contribute to special projects and process improvement initiatives

Requirements

  • High school diploma or GED required
  • One to three years of related work experience required
  • Computer proficiency required, including web-based applications and some Microsoft Office tools such as Outlook, Word, Excel, PowerPoint, or Access
  • Strong written and spoken English communication skills required
  • Working knowledge of standard concepts, practices, procedures, and policies
  • Ability to collaborate effectively in small teams
  • Professional and respectful customer service skills, including active listening and problem-solving
  • Ability to stay composed in stressful situations
  • Healthcare experience preferred
  • Associate degree preferred

Benefits

  • Influenza vaccination is required as a condition of employment
  • Shift differentials, call pay, premium pay, and overtime may apply

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