Everise
Everise
Everise एक वैश्विक ग्राहक अनुभव समाधान प्रदाता है, जो स्वास्थ्य सेवा, वित्तीय सेवाओं, प्रौद्योगिकी, यात्रा, लॉजिस्टिक्स और बीमा क्षेत्रों में ग्राहकों और संगठनों को सहयोग प्रदान करता है। इसका कार्य स्वास्थ्य सेवा सहायता, फार्मेसी लाभ प्रबंधन, कार्यबल और गुणवत्ता आश्वासन प्रबंधन, साइबर सुरक्षा तथा भर्ती प्रक्रिया आउटसोर्सिंग तक फैला हुआ है। लोगों पर केंद्रित दृष्टिकोण के साथ, Everise तकनीक और परिचालन विशेषज्ञता का संयोजन करके ग्राहक संतुष्टि को बेहतर बनाने में सहायता करता है, साथ ही अपने संचालन में विविधता, समावेशन और पर्यावरणीय जिम्मेदारी को आगे बढ़ाता है।

Sales Technology and CRM Administrator

Administer Salesforce, HubSpot, ZoomInfo, and LinkedIn Sales Navigator for Everise. Improve sales automation, data quality, reporting, and pipeline visibility.

विवरण

  • Administer Salesforce, HubSpot, ZoomInfo, and LinkedIn Sales Navigator as the primary platform owner.
  • Oversee user accounts, roles, permissions, licenses, teams, territories, and access controls.
  • Set up CRM objects, fields, layouts, record types, validation rules, lead statuses, opportunity stages, and related configurations.
  • Refine lead routing, assignment, qualification workflows, lifecycle stages, and opportunity processes.
  • Build automations for lead capture and qualification, enrichment, follow-up, opportunity handling, notifications, handoffs, pipeline management, and data syncing.
  • Track platform usage, adoption, data integrity, and performance.
  • Create dashboards and reports for executives, operations, and specific roles.
  • Keep reporting definitions and KPI calculations aligned across platforms.
  • Manage and improve ZoomInfo and LinkedIn Sales Navigator for prospecting and account-based sales.
  • Uphold CRM data quality and governance through audits and corrective actions.
  • Oversee integrations among ZoomInfo, HubSpot, Salesforce, and LinkedIn Sales Navigator.
  • Resolve system, workflow, reporting, access, and data problems.
  • Prepare user guides, process documentation, and training resources.
  • Train sales staff and encourage use of standardized processes and tools.
  • Work with Sales Leadership and Revenue Operations to improve systems and processes.
  • Maintain a system enhancement roadmap and rank changes by business impact.

आवश्यकताएँ

  • At least 3–6 years of experience in CRM administration, sales operations, revenue operations, sales technology, or business systems.
  • Hands-on Salesforce administration experience.
  • Experience administering or configuring HubSpot.
  • Experience using ZoomInfo and LinkedIn Sales Navigator.
  • Solid grasp of the B2B sales lifecycle.
  • Experience creating CRM workflows, automations, validation and assignment rules, and notifications.
  • Experience building reports, KPIs, and executive dashboards.
  • Understanding of CRM data structures for leads, contacts, accounts, opportunities, activities, and campaigns.
  • Strong data management and troubleshooting skills.
  • Ability to turn business needs into technical configurations.
  • Strong documentation and stakeholder communication skills.
  • Salesforce Administrator certification is preferred.
  • HubSpot certifications are preferred.
  • Revenue Operations or Sales Operations experience is preferred.
  • Experience connecting CRM and sales intelligence platforms is preferred.
  • Familiarity with API and integration concepts and tools such as Zapier, Workato, Tray.io, or similar platforms is preferred.
  • Advanced Excel and data analysis skills are preferred.
  • Experience supporting SDR/BDR, Account Executive, and Enterprise Sales teams is preferred.
  • Familiarity with sales forecasting, territory management, account segmentation, and pipeline management is preferred.

लाभ

  • Comprehensive work-from-home program.
  • Recognition among Best Places to Work and a people-first culture.
  • A workplace focused on diversity.
  • Training resources and user enablement materials.
  • Professional development opportunities through Salesforce Administrator and HubSpot certifications, which are preferred qualifications.

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