Qnity
Qnity
Qnity एक डीप-टेक कंपनी है जो दवा खोज और निदान के लिए क्वांटम-इलेक्ट्रोकेमिकल चिप्स और आणविक संवेदन तकनीक विकसित करती है। इसका प्लेटफ़ॉर्म नैनोगोल्ड-सिलिकॉन इलेक्ट्रोड को क्वांटम सेंसिंग के साथ जोड़कर, छोटे कार्बनिक यौगिकों से लेकर जटिल जैविक अणुओं तक, एटोमोलर सांद्रता में आणविक अंतःक्रियाओं को रियल टाइम में ट्रैक करता है। यह तकनीक फार्मास्यूटिकल कंपनियों, बायोटेक शोधकर्ताओं और डायग्नोस्टिक्स डेवलपरों को लक्ष्य सत्यापन, लीड खोज और प्रिसीजन असेज़ जैसे अनुप्रयोगों के लिए बाइंडिंग एफिनिटी और आणविक गतिशीलता का अधिक तेज़ी से और बड़े पैमाने पर विश्लेषण करने में मदद करने के लिए बनाई गई है।

Customer Service Representative

Manage customer orders, returns, and fulfillment for Qnity’s advanced electronics materials business. Coordinate with sales, supply chain, logistics, and manufacturing teams.

विवरण

  • Connect customers with the business throughout the order-to-cash process
  • Resolve customer needs while coordinating with manufacturing, marketing and sales, supply chain, and other teams
  • Process customer orders using customer service workflows and systems
  • Handle indent orders and service invoicing requests
  • Coordinate customer returns in line with Qnity’s return policies
  • Stay informed about products, applications, business areas, and service offerings
  • Build customer relationships, understand their needs, and gather market intelligence
  • Coordinate assigned accounts, address issues proactively, and implement solutions
  • Join weekly supply chain meetings to review potential material delays
  • Identify and provide distinctive services that add value for customers
  • Match customer needs to Qnity’s capabilities and choose cost-effective solutions
  • Support commercial strategies with customers across multiple business areas
  • Provide backup coverage when needed
  • Answer sales team questions about pricing, inventory, and recent sales
  • Support the customer service aspects of the corporate Sarbanes-Oxley 404 compliance process

आवश्यकताएँ

  • A bachelor’s degree or equivalent is preferred
  • Build proficiency in the customer service representative role
  • Demonstrated ability to establish and maintain strong customer relationships
  • Adapt readily to changing conditions and personnel, demonstrating the competence and maturity needed to earn customer confidence
  • Identify improvement opportunities and escalate them for change management implementation
  • Strong interpersonal and written communication skills
  • Strong office skills
  • Salesforce.com experience is an advantage
  • Knowledge of SAP order-to-cash transactions
  • Intermediate to advanced Microsoft Excel skills are required, along with PowerPoint, Word, and Power BI
  • Demonstrated multitasking and project management skills, including turning needs into practical implementation plans
  • Demonstrated change management skills
  • Flexibility and adaptability in a dynamic, fast-paced team environment
  • Logistics, operations, or manufacturing experience is preferred

लाभ

  • Comprehensive compensation and benefits package
  • Equal opportunity employer
  • Reasonable accommodations are available to applicants with disabilities

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