Clinical Trial Specialist, APAC (Mandarin Speaking)
Emerald Clinical
Support Emerald Clinical’s global early-phase trials across APAC. Coordinate study records, meetings, budgets, vendors, and trial master file activities.
Open
Qnity is a deep-tech company building quantum-electrochemical chips and molecular sensing technology for drug discovery and diagnostics. Its platform combines nanogold–silicon electrodes with quantum sensing to track molecular interactions in real time, from small organic compounds to complex biologics, at attomolar concentrations. The technology is designed to help pharmaceutical companies, biotech researchers, and diagnostics developers perform faster, higher-throughput analyses of binding affinity and molecular kinetics for applications including target validation, lead discovery, and precision assays.
Customer Service Representative
Manage customer orders, returns, and fulfillment for Qnity’s advanced electronics materials business. Coordinate with sales, supply chain, logistics, and manufacturing teams.
Description
- Connect customers with the business throughout the order-to-cash process
- Resolve customer needs while coordinating with manufacturing, marketing and sales, supply chain, and other teams
- Process customer orders using customer service workflows and systems
- Handle indent orders and service invoicing requests
- Coordinate customer returns in line with Qnity’s return policies
- Stay informed about products, applications, business areas, and service offerings
- Build customer relationships, understand their needs, and gather market intelligence
- Coordinate assigned accounts, address issues proactively, and implement solutions
- Join weekly supply chain meetings to review potential material delays
- Identify and provide distinctive services that add value for customers
- Match customer needs to Qnity’s capabilities and choose cost-effective solutions
- Support commercial strategies with customers across multiple business areas
- Provide backup coverage when needed
- Answer sales team questions about pricing, inventory, and recent sales
- Support the customer service aspects of the corporate Sarbanes-Oxley 404 compliance process
Requirements
- A bachelor’s degree or equivalent is preferred
- Build proficiency in the customer service representative role
- Demonstrated ability to establish and maintain strong customer relationships
- Adapt readily to changing conditions and personnel, demonstrating the competence and maturity needed to earn customer confidence
- Identify improvement opportunities and escalate them for change management implementation
- Strong interpersonal and written communication skills
- Strong office skills
- Salesforce.com experience is an advantage
- Knowledge of SAP order-to-cash transactions
- Intermediate to advanced Microsoft Excel skills are required, along with PowerPoint, Word, and Power BI
- Demonstrated multitasking and project management skills, including turning needs into practical implementation plans
- Demonstrated change management skills
- Flexibility and adaptability in a dynamic, fast-paced team environment
- Logistics, operations, or manufacturing experience is preferred
Benefits
- Comprehensive compensation and benefits package
- Equal opportunity employer
- Reasonable accommodations are available to applicants with disabilities
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