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Qnity
Qnity
1 – 10 Zaposleni
ProizvodnjaSvetovanjeZdravstveno varstvo
Qnity je globokotehnološko podjetje, ki razvija kvantno-elektrokemijske čipe in tehnologijo molekularnega zaznavanja za odkrivanje zdravil in diagnostiko. Njihova platforma združuje nanozlate silicijeve elektrode s kvantnim zaznavanjem za spremljanje molekularnih interakcij v realnem času, od majhnih organskih spojin do kompleksnih bioloških zdravil, pri attomolarnih koncentracijah. Tehnologija je zasnovana tako, da farmacevtskim podjetjem, biotehnološkim raziskovalcem in razvijalcem diagnostičnih rešitev omogoča hitrejše analize vezavne afinitete in molekularne kinetike z večjo zmogljivostjo za aplikacije, kot so validacija tarč, odkrivanje vodilnih spojin in natančni testi.
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Delovna mesta v podjetju

Customer Service Representative

Manage customer orders, returns, and fulfillment for Qnity’s advanced electronics materials business. Coordinate with sales, supply chain, logistics, and manufacturing teams.

CAKanadaHibridnoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaPodpora strankam
SFDC

Opis

  • Connect customers with the business throughout the order-to-cash process
  • Resolve customer needs while coordinating with manufacturing, marketing and sales, supply chain, and other teams
  • Process customer orders using customer service workflows and systems
  • Handle indent orders and service invoicing requests
  • Coordinate customer returns in line with Qnity’s return policies
  • Stay informed about products, applications, business areas, and service offerings
  • Build customer relationships, understand their needs, and gather market intelligence
  • Coordinate assigned accounts, address issues proactively, and implement solutions
  • Join weekly supply chain meetings to review potential material delays
  • Identify and provide distinctive services that add value for customers
  • Match customer needs to Qnity’s capabilities and choose cost-effective solutions
  • Support commercial strategies with customers across multiple business areas
  • Provide backup coverage when needed
  • Answer sales team questions about pricing, inventory, and recent sales
  • Support the customer service aspects of the corporate Sarbanes-Oxley 404 compliance process

Zahteve

  • A bachelor’s degree or equivalent is preferred
  • Build proficiency in the customer service representative role
  • Demonstrated ability to establish and maintain strong customer relationships
  • Adapt readily to changing conditions and personnel, demonstrating the competence and maturity needed to earn customer confidence
  • Identify improvement opportunities and escalate them for change management implementation
  • Strong interpersonal and written communication skills
  • Strong office skills
  • Salesforce.com experience is an advantage
  • Knowledge of SAP order-to-cash transactions
  • Intermediate to advanced Microsoft Excel skills are required, along with PowerPoint, Word, and Power BI
  • Demonstrated multitasking and project management skills, including turning needs into practical implementation plans
  • Demonstrated change management skills
  • Flexibility and adaptability in a dynamic, fast-paced team environment
  • Logistics, operations, or manufacturing experience is preferred

Ugodnosti

  • Comprehensive compensation and benefits package
  • Equal opportunity employer
  • Reasonable accommodations are available to applicants with disabilities

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