Kiratech
Kiratech

Kiratech ऑस्ट्रेलिया स्थित एक प्रौद्योगिकी समाधान प्रदाता है, जो स्वास्थ्य सेवा, कृषि, अपशिष्ट प्रबंधन, ऑटोमोटिव और संबंधित उद्योगों के संगठनों के लिए कस्टम एप्लिकेशन और आईटी सिस्टम विकसित करता है। इसके कार्य में अस्पताल प्रबंधन प्लेटफ़ॉर्म, मेडिकल बिलिंग सॉफ़्टवेयर, डेटा एनालिटिक्स टूल और सुरक्षित आईटी अवसंरचना शामिल हैं, जिन्हें मैन्युअल कार्यप्रवाहों को अधिक कुशल डिजिटल प्रक्रियाओं से बदलने के लिए तैयार किया गया है।

कंपनी प्रत्येक ग्राहक के संचालन के अनुरूप व्यावहारिक सॉफ़्टवेयर कार्यान्वयन पर ध्यान देती है। Kiratech ने 400 से अधिक कार डीलरशिप, 415 से अधिक क्लीनिकों और कृषि तथा अपशिष्ट प्रबंधन से जुड़े कई व्यवसायों में प्रक्रियाओं के डिजिटलीकरण में सहायता की है। इसके लिए कंपनी एप्लिकेशन विकास को निरंतर और व्यक्तिगत तकनीकी सहायता के साथ जोड़ती है।

Cloud Native Support Engineer – Italy (Remote)

L2 Cloud Native Support Engineer at Kiratech, working with Cloud Native, AI, and security technologies. Handle L2 tickets, incidents, troubleshooting, and platform automation for customer environments.

विवरण

  • Operate customers’ Cloud Native platforms
  • Provide second-line technical support
  • Own and manage L2 support tickets
  • Investigate alerts, events, and incidents
  • Troubleshoot Kubernetes, Linux, networking, and middleware environments
  • Manage incidents, perform root cause analysis, and escalate technical issues
  • Work during standard business hours and on-call rotations
  • Maintain operational documentation
  • Partner with senior team members on escalations and root cause analyses
  • Help develop automation and runbooks that reduce manual and recurring work
  • Contribute to the ongoing improvement of managed services
  • Participate in managing and evolving customers’ Cloud Native platforms

आवश्यकताएँ

  • Technical STEM education in fields such as Computer Science, Engineering, Cybersecurity, or Data Science
  • Interest in emerging technologies, generative AI, cloud architectures, and modern security
  • Practical experience with L2 technical support, troubleshooting, service management, monitoring, incident management, or Cloud Native platform operations
  • Ability to analyze technical issues, document completed work, and support escalations to senior specialists
  • Willingness to experiment, build proofs of concept, and work with new tools
  • Initiative to contribute to operational solutions, automation, runbooks, and internal labs
  • Interest or experience in complex systems, distributed systems, Kubernetes platforms, automation, observability, compliance, and operational security
  • Ability to work collaboratively, communicate clearly, document activities, share knowledge, and initiate technical escalations
  • Experience with or knowledge of troubleshooting and incident management
  • Linux systems administration skills
  • Knowledge of at least one scripting language, particularly Python or Bash
  • Knowledge of infrastructure-as-code tools such as Terraform or Ansible
  • Experience with Docker, Kubernetes, or Podman
  • Professional proficiency in English
  • Native Italian speaker

लाभ

  • Ongoing technical training in Cloud Native, AI, security, observability, automation, teamwork, and service management
  • Technical guidance and knowledge exchange with Kiratech experts
  • Remote work
  • Work from anywhere for four weeks each year
  • Paid Recharging Friday one Friday per quarter
  • Electronic meal vouchers
  • Company welfare program
  • Access to internal R&D initiatives
  • Annual variable bonus

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