Kiratech
Kiratech

Kiratech is an Australia-based technology solutions provider that develops custom applications and IT systems for organizations in healthcare, agriculture, waste management, automotive, and related industries. Its work includes hospital management platforms, medical billing software, data analytics tools, and secure IT infrastructure designed to replace manual workflows with more efficient digital processes.

The company focuses on practical software implementation tailored to each client’s operations. Kiratech has supported the digitization of processes across more than 400 car dealerships, over 415 clinics, and a range of agricultural and waste management businesses, combining application development with ongoing, personalized technology support.

Cloud Native Support Engineer – Italy (Remote)

L2 Cloud Native Support Engineer at Kiratech, working with Cloud Native, AI, and security technologies. Handle L2 tickets, incidents, troubleshooting, and platform automation for customer environments.

Description

  • Operate customers’ Cloud Native platforms
  • Provide second-line technical support
  • Own and manage L2 support tickets
  • Investigate alerts, events, and incidents
  • Troubleshoot Kubernetes, Linux, networking, and middleware environments
  • Manage incidents, perform root cause analysis, and escalate technical issues
  • Work during standard business hours and on-call rotations
  • Maintain operational documentation
  • Partner with senior team members on escalations and root cause analyses
  • Help develop automation and runbooks that reduce manual and recurring work
  • Contribute to the ongoing improvement of managed services
  • Participate in managing and evolving customers’ Cloud Native platforms

Requirements

  • Technical STEM education in fields such as Computer Science, Engineering, Cybersecurity, or Data Science
  • Interest in emerging technologies, generative AI, cloud architectures, and modern security
  • Practical experience with L2 technical support, troubleshooting, service management, monitoring, incident management, or Cloud Native platform operations
  • Ability to analyze technical issues, document completed work, and support escalations to senior specialists
  • Willingness to experiment, build proofs of concept, and work with new tools
  • Initiative to contribute to operational solutions, automation, runbooks, and internal labs
  • Interest or experience in complex systems, distributed systems, Kubernetes platforms, automation, observability, compliance, and operational security
  • Ability to work collaboratively, communicate clearly, document activities, share knowledge, and initiate technical escalations
  • Experience with or knowledge of troubleshooting and incident management
  • Linux systems administration skills
  • Knowledge of at least one scripting language, particularly Python or Bash
  • Knowledge of infrastructure-as-code tools such as Terraform or Ansible
  • Experience with Docker, Kubernetes, or Podman
  • Professional proficiency in English
  • Native Italian speaker

Benefits

  • Ongoing technical training in Cloud Native, AI, security, observability, automation, teamwork, and service management
  • Technical guidance and knowledge exchange with Kiratech experts
  • Remote work
  • Work from anywhere for four weeks each year
  • Paid Recharging Friday one Friday per quarter
  • Electronic meal vouchers
  • Company welfare program
  • Access to internal R&D initiatives
  • Annual variable bonus

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