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Univar Solutions distributes specialty chemicals and ingredients to businesses across food and beverage, agriculture, pharmaceuticals, and other industries. Its broad product portfolio supports customers in sourcing materials for formulations and product development. Founded in 1924, the company combines chemical distribution with a focus on sustainable practices and practical solutions for customers.
Customer Service Representative, Nordic B2B Orders
Manage B2B orders, deliveries, complaints, and reimbursements for Univar Solutions’ Nordic customers. Support SAP-based order-to-cash operations and help improve the customer experience.
Tavsif
- Act as the first point of contact for customers across the Nordic region.
- Enter customer orders received by email, EDI, or online into SAP.
- Track orders and deliveries through to completion.
- Respond to B2B customers by phone and email.
- Help customers with their requests.
- Process reimbursements and resolve complaints.
- Support the order-to-cash process from customer purchase through delivery and payment.
- Help automate work through better digital processes and improvements to departmental practices.
Talablar
- Several years of experience in a customer support role.
- Experience with business software; SAP or another ERP system is preferred.
- A positive, proactive approach with colleagues and customers.
- A strong focus on quality.
- Ability to take responsibility for your work and contributions.
- Curiosity and an open mind.
- Willingness to try new approaches.
- Professional fluency in English is required.
- Swedish is required.
- Norwegian, Finnish, or Danish is an advantage but not required.
Imtiyozlar
- Pay and incentives aligned with the market.
- A range of benefits supporting physical, emotional, and financial wellbeing.
- Flexibility to work from home.
- Opportunities for development and career growth.
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