Inspectorio develops an AI-powered platform for managing supply chain quality, sourcing responsibility, compliance, traceability, and production. Its tools help brands, retailers, and suppliers across apparel, footwear, food and beverage, home, furniture, and other retail categories assess risks and coordinate supply chain operations. The company’s work brings together logistics, manufacturing, and food and beverage, with a focus on improving transparency and supporting customers’ sustainability goals.
Senior Lead Customer Success Manager, Remote US
Lead enterprise customer implementations and growth for Inspectorio’s AI-powered supply chain platform. Oversee technical escalations, business analysis, and customer success initiatives.
Opis
- Partner with Inspectorio’s largest enterprise customers as a trusted business adviser and technical liaison.
- Manage and track IT project milestones and outcomes across onboarding, workflow deployments, module expansions, and digital transformation initiatives.
- Create team processes and operating frameworks that keep work effective and within budget, scope, and schedule.
- Work with project teams to identify and resolve technical and operational issues.
- Analyze business processes, map workflows, and advise customers on product and platform configurations.
- Support business development by forecasting, identifying product-market fit opportunities, and guiding customers through the platform’s impact journey.
- Configure and put into operation platform components, including roles, permissions, automation rules, workflows, attributes, validation logic, quality program parameters, and integrations.
- Lead enterprise implementations across Sight, Risk, Traceability, Lab Testing, and Production Monitoring modules.
- Maintain interoperability and consistent data across modules.
- Act as the primary technical escalation contact and turn customer needs into functional and technical specifications.
- Work with engineering and data science teams to investigate system behavior and resolve complex issues.
- Define amendments to IT contracts, subscription agreements, non-disclosure agreements, and similar contract riders.
- Oversee system testing and validation, including data audits, configuration reviews, and user acceptance testing.
Zahteve
- Bachelor’s degree or equivalent in business administration, economics, or a related field.
- Two years of experience in a related occupation.
- 24 months of experience managing and measuring the success of IT projects, including return on investment.
- 24 months of experience driving business development for IT products using Salesforce, B2B, and SaaS.
- 24 months of experience defining changes to IT contracts, subscription agreements, non-disclosure agreements, and similar contract riders.
- 24 months of experience analyzing business processes, mapping workflows, and advising customers on IT products or platform configurations.
- 24 months of experience with HubSpot, Totango, Jira, Confluence, Asana, Miro, Figma, BigQuery, and Google Cloud Platform.
- Experience may be gained concurrently.
- Must be able to work from anywhere in the United States.
- Willingness to travel up to 25% annually within the United States and Canada.
Ugodnosti
- Health, dental, and vision insurance.
- 401(k) retirement plan.
- Commuting benefits.
- Employee referral bonuses.
- Unlimited annual leave.
- Flexible working arrangements.
- Project ownership.
- Personal and professional development.
- Remote and hub-based company and team events.