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Singular brings marketing analytics and attribution tools together to help companies understand how advertising performs across channels and devices. Its platform combines marketing cost data with customer journey analysis, mobile and cross-device attribution, and fraud prevention, giving teams a clearer view of return on investment and a basis for refining ad spend. Singular operates in marketing technology and SaaS.
Senior Customer Success Manager, Enterprise
Guide enterprise customers in adopting Singular’s marketing analytics platform and achieving strategic outcomes. Build executive relationships while supporting renewals, account growth, and sustained product use.
Opis
- Coordinate customer relationships across Product, Marketing, Support, Solutions Engineering, and Sales.
- Act as the primary business contact and trusted adviser to a portfolio of enterprise customers.
- Understand customer needs and set practical, long-term goals.
- Create and deliver customer success roadmaps.
- Increase product adoption and continued use, and strengthen customer satisfaction and advocacy.
- Advise senior leaders in Marketing, Engineering, Product, Business Analytics, and Finance.
- Work with Sales on renewals and account expansion.
- Align marketing leaders on objectives and carry out plans to achieve them.
- Spot account risks, prepare retention plans, and coordinate resolutions.
- Review the customer portfolio to assess risks and opportunities, then prioritize work for impact.
- Explain performance opportunities and technical considerations to coordinate internal solutions.
- Build expertise in the Singular platform and its integrations, and stay current with data and analytics trends.
Zahteve
- Ideally, bring at least five years of experience in management consulting or customer success.
- Experience working with complex technologies and stakeholders across multiple divisions.
- Strong leadership capabilities.
- A confident executive presence and strong communication skills.
- Ability to interpret datasets and use data to improve customer outcomes and adoption.
- A demonstrated record in consulting and customer-facing work.
- Business judgment to assess client needs and drive results.
- Experience in mobile, data-driven marketing, or marketing SaaS is advantageous but not required.
- Skilled at leading meetings and presenting effectively.
- Strong collaboration skills for working across teams.
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