Honeydew Health je platforma za telezdravstvo, osredotočena na lažjo dostopnost dermatološke oskrbe prek spleta. Podjetje paciente prek virtualnih posvetov povezuje z licenciranimi dermatološkimi ponudniki za obravnavo pogostih kožnih težav, kot sta akne in ekcem. Oskrba lahko vključuje prilagojene načrte zdravljenja, zdravila na recept, lokalne terapije in stalno podporo, priročna digitalna izkušnja pa vključuje tudi termine za isti dan in brezplačno dostavo zdravil na recept.
Product Operations Manager, Hybrid in New York City
Improve workflows across Honeydew Health’s dermatology care platform by turning care team feedback into actionable product priorities. Coordinate operational readiness, launches, and AI-enabled workflows with product and care operations teams.
Opis
- Gather feedback from care teams and providers through multiple channels, including weekly syncs, escalations, support tickets, and incident patterns.
- Assess and prioritize feedback based on frequency, patient and staff impact, time costs, and clinical risk.
- Bring evidence-based priorities to roadmap planning.
- Follow up with Operations on every request, including those that are not pursued.
- Apply operational and clinical workflow knowledge to product specifications and design reviews.
- Set edge cases and acceptance criteria, and identify potential failures affecting specific roles.
- Lead shadowing sessions and workflow walkthroughs for product managers, designers, and engineers.
- Manage launch readiness for releases that affect care operations, including calendars, checklists, go/no-go decisions, role-specific change summaries, and first-week monitoring.
- Coordinate with Enablement to prepare training for new feature releases.
- Create AI-enabled workflows for synthesizing and scoring feedback, drafting release notes, tracking launches, and maintaining the internal knowledge base.
- Report to the Head of Product and AI and work with product managers, designers, engineers, and care operations leaders.
Zahteve
- At least four years in product operations, launch or program management, or care or clinical operations with substantial product exposure.
- Experience managing an intake or prioritization process, including scoring methods such as RICE.
- Strong knowledge of healthcare operations, such as care coordination, clinical workflows, or pharmacy, or a demonstrated ability to quickly learn complex operational domains.
- Experience leading launches that change an operations team's day-to-day work.
- Clear written communication for care coordinators, providers, and engineering teams.
- Comfort working with data and ability to retrieve and interpret figures.
- Regular, current use of AI tools at work; experience building simple agents or automations is preferred.
- Ability to create systems that others will continue to use.
- Startup experience and comfort establishing structure in an undefined environment.
- Preferred: experience in telehealth, digital health, or pharmacy.
- Preferred: familiarity with REMS programs such as iPLEDGE, prescription workflows, or lab integrations.
- Preferred: prior work as a care coordinator or clinical operations lead before moving into product.
- Must be authorized to work for any US employer without restriction.